Baldrige Award Winning Quality: How to Interpret the Baldrige Criteria for Performance Excellence: Covers 2005 Award Criteria

Overview

The Baldrige criteria have been updated and finely tuned for 2005. Reflecting recent events, the new criteria include a focus on an organization's business ethics and governance systems. It asks how a company plans to stay operational during an emergency event, such as a terrorist act or a natural disaster. In total, there are now 33 Areas to address in the 2005 criteria, including an increased focus on leadership, strategic planning, measurement, analysis, knowledge management,...

See more details below
Available through our Marketplace sellers.
Other sellers (Paperback)
  • All (8) from $4.74   
  • New (1) from $0.00   
  • Used (7) from $4.74   
Close
Sort by
Page 1 of 1
Showing All
Note: Marketplace items are not eligible for any BN.com coupons and promotions
$4.74
Seller since 2008

Feedback rating:

(2887)

Condition:

New — never opened or used in original packaging.

Like New — packaging may have been opened. A "Like New" item is suitable to give as a gift.

Very Good — may have minor signs of wear on packaging but item works perfectly and has no damage.

Good — item is in good condition but packaging may have signs of shelf wear/aging or torn packaging. All specific defects should be noted in the Comments section associated with each item.

Acceptable — item is in working order but may show signs of wear such as scratches or torn packaging. All specific defects should be noted in the Comments section associated with each item.

Used — An item that has been opened and may show signs of wear. All specific defects should be noted in the Comments section associated with each item.

Refurbished — A used item that has been renewed or updated and verified to be in proper working condition. Not necessarily completed by the original manufacturer.

Very Good

Ships from: Simi Valley, CA

Usually ships in 1-2 business days

  • Canadian
  • International
  • Standard, 48 States
  • Standard (AK, HI)
  • Express, 48 States
  • Express (AK, HI)
$4.74
Seller since 2005

Feedback rating:

(2127)

Condition: Very Good
2005 Paperback Very good Very Clean Copy-Over 500, 000 Internet Orders Filled.

Ships from: Simi Valley, CA

Usually ships in 1-2 business days

  • Canadian
  • International
  • Standard, 48 States
  • Standard (AK, HI)
  • Express, 48 States
  • Express (AK, HI)
$16.99
Seller since 2014

Feedback rating:

(37)

Condition: Good
Buy with Confidence. Excellent Customer Support. We ship from multiple US locations. No CD, DVD or Access Code Included.

Ships from: Fort Mill, SC

Usually ships in 1-2 business days

  • Standard, 48 States
$34.61
Seller since 2014

Feedback rating:

(273)

Condition: Good
Possible retired library copy, some have markings or writing. May or may not include accessories such as CD or access codes.

Ships from: Chatham, NJ

Usually ships in 1-2 business days

  • Canadian
  • International
  • Standard, 48 States
  • Standard (AK, HI)
  • Express, 48 States
  • Express (AK, HI)
$38.50
Seller since 2014

Feedback rating:

(273)

Condition: Very Good
Very good.

Ships from: Chatham, NJ

Usually ships in 1-2 business days

  • Canadian
  • International
  • Standard, 48 States
  • Standard (AK, HI)
  • Express, 48 States
  • Express (AK, HI)
$68.87
Seller since 2009

Feedback rating:

(22868)

Condition: Good
Our feedback rating says it all: Five star service and fast delivery! We have shipped four million items to happy customers, and have one MILLION unique items ready to ship today!

Ships from: Toledo, OH

Usually ships in 1-2 business days

  • Canadian
  • International
  • Standard, 48 States
  • Standard (AK, HI)
  • Express, 48 States
  • Express (AK, HI)
$75.41
Seller since 2014

Feedback rating:

(273)

Condition: Like New
As new.

Ships from: Chatham, NJ

Usually ships in 1-2 business days

  • Canadian
  • International
  • Standard, 48 States
  • Standard (AK, HI)
  • Express, 48 States
  • Express (AK, HI)
Page 1 of 1
Showing All
Close
Sort by
Sending request ...

Overview

The Baldrige criteria have been updated and finely tuned for 2005. Reflecting recent events, the new criteria include a focus on an organization's business ethics and governance systems. It asks how a company plans to stay operational during an emergency event, such as a terrorist act or a natural disaster. In total, there are now 33 Areas to address in the 2005 criteria, including an increased focus on leadership, strategic planning, measurement, analysis, knowledge management, process management and business results.

The new 14th edition of the Baldrige Award Winning Quality addresses these changes for 2005 and helps you understand what the criteria are. Written in an easy-to-read format by one of the best-known authorities on the Baldrige criteria, Mark Graham Brown, it continues to be the most recognized reference in the field. The book provides a clear and concise explanation on how to prepare for a site visit, its purpose, what the Baldrige examiner looks for, and the questions typically asked during a visit.

Read More Show Less

What People Are Saying

Martin E. Smith
No other book has influenced our quality practices as much as Mark Graham Brown's book. -- Staff Director, Quality Services, Nynex Corporation
Roy L. Sanford
I highly recommend Baldrige Award Winning Quality as a valuable reference aid and handbook for anyone who intends to understand the Malcolm Baldrige National Quality Award criteria and move an organization ahead to achieve world-class performance. -- Vice President, Quality Management, Baxter Healthcare Corporation
Steve L. Keleman
This book contains valuable information for companies traveling the Baldrige Award journey. It is essential for companies who want greater clarity about how to achieve and retain a competitive position. -- Total Quality Specialist, Cedars Sinai Hospital
Read More Show Less

Product Details

  • ISBN-13: 9781563273209
  • Publisher: Taylor & Francis
  • Publication date: 4/1/2005
  • Edition description: Older Edition
  • Edition number: 14
  • Pages: 352
  • Product dimensions: 8.40 (w) x 10.90 (h) x 0.90 (d)

Table of Contents

Ch. 1 Understanding the Malcolm Baldrige national quality award 1
Ch. 2 Preparing an application for the Baldrige award 17
Ch. 3 Key themes and relationships among the criteria 45
Ch. 4 Understanding the Baldrige award scoring scale 65
Ch. 5 Interpreting the criteria for the organizational profile 93
Ch. 6 Interpreting the criteria for leadership (1) 105
Ch. 7 Interpreting the criteria for strategic planning (2) 133
Ch. 8 Interpreting the criteria for customer and market focus (3) 159
Ch. 9 Interpreting the criteria for measurement, analysis, and knowledge management (4) 187
Ch. 10 Interpreting the criteria for human resource focus (5) 213
Ch. 11 Interpreting the criteria for process management (6.0) 253
Ch. 12 Interpreting the criteria for business results (7.0) 279
Ch. 13 Preparing for a site visit 309
Ch. 14 Using a Baldrige assessment as a strategic planning tool 327
App. A State awards based on the Baldrige criteria
Read More Show Less

Customer Reviews

Be the first to write a review
( 0 )
Rating Distribution

5 Star

(0)

4 Star

(0)

3 Star

(0)

2 Star

(0)

1 Star

(0)

Your Rating:

Your Name: Create a Pen Name or

Barnes & Noble.com Review Rules

Our reader reviews allow you to share your comments on titles you liked, or didn't, with others. By submitting an online review, you are representing to Barnes & Noble.com that all information contained in your review is original and accurate in all respects, and that the submission of such content by you and the posting of such content by Barnes & Noble.com does not and will not violate the rights of any third party. Please follow the rules below to help ensure that your review can be posted.

Reviews by Our Customers Under the Age of 13

We highly value and respect everyone's opinion concerning the titles we offer. However, we cannot allow persons under the age of 13 to have accounts at BN.com or to post customer reviews. Please see our Terms of Use for more details.

What to exclude from your review:

Please do not write about reviews, commentary, or information posted on the product page. If you see any errors in the information on the product page, please send us an email.

Reviews should not contain any of the following:

  • - HTML tags, profanity, obscenities, vulgarities, or comments that defame anyone
  • - Time-sensitive information such as tour dates, signings, lectures, etc.
  • - Single-word reviews. Other people will read your review to discover why you liked or didn't like the title. Be descriptive.
  • - Comments focusing on the author or that may ruin the ending for others
  • - Phone numbers, addresses, URLs
  • - Pricing and availability information or alternative ordering information
  • - Advertisements or commercial solicitation

Reminder:

  • - By submitting a review, you grant to Barnes & Noble.com and its sublicensees the royalty-free, perpetual, irrevocable right and license to use the review in accordance with the Barnes & Noble.com Terms of Use.
  • - Barnes & Noble.com reserves the right not to post any review -- particularly those that do not follow the terms and conditions of these Rules. Barnes & Noble.com also reserves the right to remove any review at any time without notice.
  • - See Terms of Use for other conditions and disclaimers.
Search for Products You'd Like to Recommend

Recommend other products that relate to your review. Just search for them below and share!

Create a Pen Name

Your Pen Name is your unique identity on BN.com. It will appear on the reviews you write and other website activities. Your Pen Name cannot be edited, changed or deleted once submitted.

 
Your Pen Name can be any combination of alphanumeric characters (plus - and _), and must be at least two characters long.

Continue Anonymously

    If you find inappropriate content, please report it to Barnes & Noble
    Why is this product inappropriate?
    Comments (optional)