Baldrige Award Winning Quality: How to Interpret the Baldrige Criteria for Performance Exellence / Edition 8

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For the eighth consecutive year, Baldrige Award Winning Quality continues to be the definitive reference for interpreting the Baldrige criteria. It is the only book on the Baldrige criteria to detail, in simple and straightforward language, every category, examination item, and area to address.

Updated annually, the book provides you with the best understanding of these exhaustive criteria. Written in an easy-to-understand format by one of the best-known authorities on the Baldrige criteria - Mark Graham Brown - it is the most used and recognized reference in the field. The book illustrates the key relationships that exist among the criteria and details how the scoring scale operates, both critical aspects of coordinating and writing a Baldrige Award application.

In addition to complete coverage of all 1998 changes to the criteria, the new edition includes a new chapter - preparing for a site visit. This chapter provides a clear and concise explanation on how to prepare for a site visit from the board of examiners. It details each facet of the site visit, its purpose, what a Baldrige examiner looks for, and the questions typically asked during the visit.

Baldrige Award Winning Quality can be used two ways:

1. As a guide for coordinating or actually writing a Baldrige Award application.
The book provides:
General information on understanding the 1998 award criteria.
Detailed explanations of the seven categories of the criteria and how they work together as system.
Information on the scoring scale.
Definitions of the examination items and the areas to address.

2. As a tool for assessing an organization using the Baldrige Award criteria as well as developing assessment and improvement plans. The book includes:
"Indicators" listed for each of the areas to address that are helpful in devising Baldrige-based audit instruments.
How to plan and conduct an audit using the Baldrige criteria as a baseline.
How to use alternative assessment approaches as an input to your strategic planning process.

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What People Are Saying

Martin E. Smith
No other book has influenced our quality practices as much as Mark Graham Brown's book. -- Staff Director, Quality Services, Nynex Corporation
Roy L. Sanford
I highly recommend Baldrige Award Winning Quality as a valuable reference aid and handbook for anyone who intends to understand the Malcolm Baldrige National Quality Award criteria and move an organization ahead to achieve world-class performance. -- Vice President, Quality Management, Baxter Healthcare Corporation
Steve L. Keleman
This book contains valuable information for companies traveling the Baldrige Award journey. It is essential for companies who want greater clarity about how to achieve and retain a competitive position. -- Total Quality Specialist, Cedars Sinai Hospital
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Product Details

  • ISBN-13: 9780527763480
  • Publisher: Taylor & Francis
  • Publication date: 4/28/1998
  • Edition description: Older Edition
  • Edition number: 8
  • Pages: 404
  • Product dimensions: 8.71 (w) x 10.88 (h) x 0.97 (d)

Table of Contents

Ch. 1 Understanding the Malcolm Baldrige national quality award 1
Ch. 2 Preparing an application for the Baldrige award 13
Ch. 3 Key themes and relationships among the criteria 41
Ch. 4 Understanding the Baldrige award scoring scale 61
Ch. 5 Interpreting the criteria for the organizational profile 89
Ch. 6 Interpreting the criteria for leadership (1) 101
Ch. 7 Interpreting the criteria for strategic planning (2) 125
Ch. 8 Interpreting the criteria for customer and market focus (3) 149
Ch. 9 Interpreting the criteria for measurement, analysis, and knowledge management (4) 177
Ch. 10 Interpreting the criteria for human resource focus (5) 203
Ch. 11 Interpreting the criteria for process management (6) 243
Ch. 12 Interpreting the criteria for business results (7) 267
Ch. 13 Preparing for a site visit 295
Ch. 14 Using a Baldrige assessment as a strategic planning tool 313
Further readings 324
App. A State awards based on the Baldrige criteria 326
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