Baldrige Award Winning Quality: How to Interpret the Baldrige Criteria for Performance Excellence

Overview

The Baldrige criteria have been updated for 2006. Reflecting recent events, the new criteria include a focus on an organization's business ethics and governance systems. It asks how a company plans to stay operational during an emergency event, such as a terrorist act or a natural disaster. In total, there are now 33 Areas to address in the 2006 criteria, including an increased focus on leadership, strategic planning, measurement, analysis, knowledge management, process ...

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Overview

The Baldrige criteria have been updated for 2006. Reflecting recent events, the new criteria include a focus on an organization's business ethics and governance systems. It asks how a company plans to stay operational during an emergency event, such as a terrorist act or a natural disaster. In total, there are now 33 Areas to address in the 2006 criteria, including an increased focus on leadership, strategic planning, measurement, analysis, knowledge management, process management and business results.

The new 15th edition of the Baldrige Award Winning Quality addresses these changes for 2006 and helps you understand what the criteria are. Written in an easy-to-read format by one of the best-known authorities on the Baldrige criteria, Mark Graham Brown, it continues to be the most recognized reference in the field. The book provides a clear and concise explanation on how to prepare for a site visit, its purpose, what the Baldrige examiner looks for, and the questions typically asked during a visit.

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Product Details

Table of Contents

Introduction Chapter 1- Understanding the Malcolm Baldrige National Quality Award Chapter 2- Preparing an application for the Baldrige Award Chapter 3- Key themes and relationships Among the criteria Chapter 4- Understanding the Baldrige Award Scoring Scale Chapter 5- Interpreting the Criteria for the Organizational Profile Chapter 6- Interpreting the Criteria for Leadership (1)
Chapter 7- Interpreting the Criteria for Strategic Planning (2)
Chapter 8- Interpreting the Criteria for Customer and Market Focus (3)
Chapter 9- Interpreting the Criteria for Measurement, Analysis, and Knowledge Management (4)
Chapter 10-Interpreting the Criteria for Human Resource Focus (5)
Chapter 11- Interpreting the Criteria for Process Management (6.0)
Chapter 12- Interpreting the Criteria for Business Results (7.0)
Chapter 13- Preparing for a Site Visit Chapter 14- Using a Baldrige Assessment as a Strategic Planning tool Further Readings Appendix A: State Awards Based on the Baldrige Criteria

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