Baldrige Award Winning Quality: How to Interpret the Baldrige Criteria for Performance Excellence

by Mark Graham Brown

Overview

The Malcolm Baldrige National Quality Award is the highest level of national recognition for performance excellence that a U

Product Details

ISBN-13:	9781138438347
Publisher:	Taylor & Francis
Publication date:	07/27/2017
Edition description:	18th ed.
Pages:	404
Product dimensions:	8.25(w) x 11.00(h) x (d)

About the Author

Mark Graham Brown Manhattan Beach, California, USA. Jonathan Craig

Table of Contents

Introduction; Understanding the Malcolm Baldrige National Quality Award; Preparing an application for the Baldrige Award; Key themes and relationships Among the criteria; Understanding the Baldrige Award Scoring Scale; Interpreting the Criteria for the Organizational Profile; Interpreting the Criteria for Leadership (1); Interpreting the Criteria for Strategic Planning (2); Interpreting the Criteria for Customer and Market Focus (3); Interpreting the Criteria for Measurement, Analysis, and Knowledge Management (4); Interpreting the Criteria for Human Resource Focus (5); Interpreting the Criteria for Process Management (6.0); Interpreting the Criteria for Business Results (7.0); Preparing for a Site Visit; Using a Baldrige Assessment as a Strategic Planning tool; Further Readings; Appendix A: State Awards Based on the Baldrige Criteria

What People are Saying About This

Roy L. Sanford

I highly recommend Baldrige Award Winning Quality as a valuable reference aid and handbook for anyone who intends to understand the Malcolm Baldrige National Quality Award criteria and move an organization ahead to achieve world-class performance. -- Vice President, Quality Management, Baxter Healthcare Corporation

Steve L. Keleman

This book contains valuable information for companies traveling the Baldrige Award journey. It is essential for companies who want greater clarity about how to achieve and retain a competitive position. -- Total Quality Specialist, Cedars Sinai Hospital

Martin E. Smith

No other book has influenced our quality practices as much as Mark Graham Brown's book. -- Staff Director, Quality Services, Nynex Corporation

Editorial Reviews

Praise for Previous Editions of this Classic Guide:

Our members and applicants rely heavily on Mark Graham Brown’s book to help them implement the most current Baldrige Award criteria. This book is a ‘must’ for anyone who is serious about achieving performance excellence.
—Thomas Hinton, President, California Quality Awards

Baldrige Award Winning Quality by Mark Graham Brown provides insight into what the Baldrige examiners are looking for and consider ‘best in class.’ Additionally, the examples of what other companies are doing are invaluable by providing ideas to consider within your own company — almost a mini-benchmark opportunity. Ideas for how to best present your information are helpful and can be used in day-to-day organization and tracking of processes and services.
—Joyce Manigold, Vice President, Human Resources, Shea Homes Arizona

Using the Malcolm Baldrige criteria to improve your business makes bottom-line sense. Using Mark Graham Brown’s book to improve your business can compound your results. Mark brings real-world best practices to your desk, making it easier for your company to identify improvement opportunities.
—Mark A. Naig, Operational Development Specialist, Ericsson, Inc.

From the Publisher