Baldrige Award Winning Quality: How to Interpret the Baldrige Criteria for Performance Excellence

Baldrige Award Winning Quality: How to Interpret the Baldrige Criteria for Performance Excellence

by Mark Graham Brown
     
 

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The 13th edition for the 2004 Baldrige criteria provides you with the best understanding of this exhaustive quality program. Written in an easy-to-understand format by one of the best-known authorities on the Baldrige criteria, Mark Graham Brown, it is the most recognized reference in its field. The book illustrates the key relationships that exist among the

Overview

The 13th edition for the 2004 Baldrige criteria provides you with the best understanding of this exhaustive quality program. Written in an easy-to-understand format by one of the best-known authorities on the Baldrige criteria, Mark Graham Brown, it is the most recognized reference in its field. The book illustrates the key relationships that exist among the criteria and details how the scoring scale operates, both critical aspects of writing a Baldrige Award application.

The book provides a clear and concise explanation on how to prepare for a site visit, its purpose, what a Baldrige examiner looks for, and the questions typically asked during the visit. As well, the new edition includes a list of state awards based on the Baldrige criteria. The awards are organized by state for easy reference.

Product Details

ISBN-13:
9781563273032
Publisher:
Taylor & Francis
Publication date:
03/28/2004
Edition description:
Covers 2004 Award Criteria Edition
Pages:
342
Product dimensions:
8.50(w) x 10.90(h) x 0.90(d)

What People are saying about this

Roy L. Sanford
I highly recommend Baldrige Award Winning Quality as a valuable reference aid and handbook for anyone who intends to understand the Malcolm Baldrige National Quality Award criteria and move an organization ahead to achieve world-class performance. -- Vice President, Quality Management, Baxter Healthcare Corporation
Steve L. Keleman
This book contains valuable information for companies traveling the Baldrige Award journey. It is essential for companies who want greater clarity about how to achieve and retain a competitive position. -- Total Quality Specialist, Cedars Sinai Hospital
Martin E. Smith
No other book has influenced our quality practices as much as Mark Graham Brown's book. -- Staff Director, Quality Services, Nynex Corporation

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