Bangalore Tiger: How Indian Tech Upstart Wipro is Rewriting the Rules of Global Competition / Edition 1

Bangalore Tiger: How Indian Tech Upstart Wipro is Rewriting the Rules of Global Competition / Edition 1

by Steve Hamm
     
 

ISBN-10: 0071474781

ISBN-13: 9780071474788

Pub. Date: 09/19/2006

Publisher: McGraw-Hill Professional Publishing

Of all the tech tigers in India, Wipro is one of a handful that stands out from the pack. In the past five years,
it has become one of the most accomplished tech services providers in the world, delivering business value through a combination of process excellence,
quality frameworks, and service delivery innovation.
Totally dedicated to customer

Overview

Of all the tech tigers in India, Wipro is one of a handful that stands out from the pack. In the past five years,
it has become one of the most accomplished tech services providers in the world, delivering business value through a combination of process excellence,
quality frameworks, and service delivery innovation.
Totally dedicated to customer satisfaction, Wipro is known to go above and beyond to make customers happy. It’s a move that’s paid off handsomely, with a 24 percent operating profit in its tech services division—more than twice the industry average.

Bangalore Tiger is the story of Wipro’s transformation and its impact on the tech services industry and the rules of global competition. BusinessWeek senior writer Steve Hamm takes you inside the halls of this transnational phenomenon to reveal the true secrets of Wipro’s superior business: its people, principles,
and core competencies.

From Wipro’s triumphs to its missteps, Hamm mines a treasure of business lessons, explaining how and, more important, why it is necessary to:

  • Expand quickly without stumbling
  • Follow the new rules for outsourcers
  • Innovate every day—or else
  • Be obsessive about customers
  • Motivate employees the Wipro way
  • Plan three years ahead to prepare for rapid growth

Hamm also gives you a rare glimpse into the mind of
Wipro’s charismatic chairman and thought leader, Azim
Premji. Guiding Wipro’s growth every step of the way,
Premji was one of the first business leaders in India to decree that his company would not pay bribes. You’ll see how his adoption of world-class business processes helped Wipro thrive—and how Wipro is helping to fulfill his dream of a better educated, more prosperous India.
Removing the shroud of secrecy around Indian management principles, Hamm provides a real-world blueprint for operating a successful transnational organization, as viewed through the eye of the
Bangalore Tiger.

Product Details

ISBN-13:
9780071474788
Publisher:
McGraw-Hill Professional Publishing
Publication date:
09/19/2006
Edition description:
1ST
Pages:
288
Product dimensions:
6.10(w) x 9.10(h) x 1.00(d)

Table of Contents

Part I: Taking on the West

Part II: Principles to Lead By

Part III: Build on Core Competencies

Part IV: Success Stories: How Wipro Did it

Part V: How to Inject the Dragon into Your Own Company

Customer Reviews

Average Review:

Write a Review

and post it to your social network

     

Most Helpful Customer Reviews

See all customer reviews >