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Of all the tech tigers in India, Wipro is one of a handful that stands out from the pack. In the past five years,
it has become one of the most accomplished tech services providers in the world, delivering business value through a combination of process excellence,
quality frameworks, and service delivery innovation.
Totally dedicated to customer satisfaction, Wipro is known to go above and beyond to make customers happy. It’s a move that’s paid off handsomely, with a 24 percent operating profit in its tech services division—more than twice the industry average.
Bangalore Tiger is the story of Wipro’s transformation and its impact on the tech services industry and the rules of global competition. BusinessWeek senior writer Steve Hamm takes you inside the halls of this transnational phenomenon to reveal the true secrets of Wipro’s superior business: its people, principles,
and core competencies.
From Wipro’s triumphs to its missteps, Hamm mines a treasure of business lessons, explaining how and, more important, why it is necessary to:
Hamm also gives you a rare glimpse into the mind of
Wipro’s charismatic chairman and thought leader, Azim
Premji. Guiding Wipro’s growth every step of the way,
Premji was one of the first business leaders in India to decree that his company would not pay bribes. You’ll see how his adoption of world-class business processes helped Wipro thrive—and how Wipro is helping to fulfill his dream of a better educated, more prosperous India.
Removing the shroud of secrecy around Indian management principles, Hamm provides a real-world blueprint for operating a successful transnational organization, as viewed through the eye of the
Part I: Taking on the West
Part II: Principles to Lead By
Part III: Build on Core Competencies
Part IV: Success Stories: How Wipro Did it
Part V: How to Inject the Dragon into Your Own Company
Posted August 24, 2007
From humble beginnings as a manufacturer of vegetable oil in India, Wipro reinvented itself, with stunning speed, as one of the world's leading providers of high-tech and business-process outsourcing (BPO) services to clients around the globe. Early in this decade, Wipro's annual revenues were $500 million. B the end of the first quarter of 2007, Wipro revenues had risen to $3.47 billion ¿ a 41% increase over the same period in 2006. The firm is an acclaimed high-tech trendsetter. It received the accolade most prized by true business cognoscenti: becoming the subject of a Harvard Business School case study. The school examined how Wipro applied the principles of Toyota¿s ¿Lean¿ production system to its operations. So who is Wipro, what does the company do, and how did it become so successful so fast? We recommend that executives and managers read this book to discover the answers. Learn how your company can adopt the Wipro Way to turbocharge its operations.Was this review helpful? Yes NoThank you for your feedback. Report this reviewThank you, this review has been flagged.