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From the PublisherThe book's energy makes it highly readable, almost difficult to put down. It is crammed with good ideas and useful quotes. This means it is useful both as a prompt for training courses and for personal use as a confidence-booster and all-round good read. ...You'd be pushed to find a more upbeat read."
(Training, March 2001)
"...very readable and well presented..."
(Professional Manager, November 2001)
" ..a good practical guide.."
(Gulf Business, November 2001)