Table of Contents
Prologue 11
Are You Amazing? 13
The Anatomy of Amazement 21
From Misery to Amazement 25
The Seven Amazement Habits 29
The First Habit: Amazing People Show Up Ready to Amaze
Show Up Ready to Amaze 35
Work on Lombardi Time 39
Remember: You're Always on Stage 45
Look Beyond The Clock 51
Enter the Anti-No Zone 55
The Second Habit: Amazing People are Proactive
Be Proactive 63
Think Ahead 67
Create a Predictably Positive Experience 73
Think Outside the Rule Book 79
Stay a Step Ahead 85
The Third Habit: Amazing People Want Feedback
Ask Directly for Feedback 95
Look Past the Honeymoon 99
Rate Yourself 103
Fulfill the Promise 107
Commit to Constant, Never-Ending Improvement 113
The Fourth Habit: Amazing People Take Personal Responsibility
Own It! Take Personal Responsibility 121
A Common Purpose 125
It's Not My Fault, but Now It's My Problem 129
Go the Extra Mill 133
Never Make an Excise 137
The Fifth Habit: Amazing People are Authentic
Mean What You Say 143
Get to "Yes," Get to "And" 147
Show R-E-S-P-E-C-T 151
Personalize It 155
Share an Atkins Moment 159
The Sixth Habit: Amazing People Turn Moments of Misery Into Moments Of Magic
Turn It Around 165
See Problems as Opportunities to Show How Good You Are 169
Find the Why 173
Don't Avoid Complaints; Manage Them 179
Spot the Competition's Moments of Misery 183
The Seventh Habit: Amazing People Habitually Focus on Excellence
Make Excellence a Habit 191
Be a Straight Shooter 197
Do What You Say You'll Do 201
Cultivate the Leadership Mindset 205
Sweep Like Beethoven Plays Piano 208
Epilogue 215
Acknowledgments 225
About the Author 229
