Be Our Guest: Perfecting the Art of Customer Service (Revised and Updated Edition)

by Disney Institute, Theodore Kinni (With)

Overview

Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Be Our Guest specializes in helping professionals see new possibilities through concepts not found in the typical workplace, revealing even more of the business behind the magic of quality service.

Product Details

ISBN-13:	9781423140146
Publisher:	Random House Worlds
Publication date:	12/16/2011
Series:	A Disney Institute Book
Sold by:	Random House
Format:	eBook
Pages:	1
File size:	1 MB

About the Author

Ted Kinni has authored thirteen business books. He has ghostwritten seven books for Booz & Company, Prime Resource Group, The Walt Disney Company, LIF Group, and IMPAQ, Inc. He is also an active business journalist, whose articles and book reviews have appeared in a wide variety of periodicals, including cover stories in Harvard Management Update, Across the Board, Training, Selling Power, Quality Digest, and Corporate University Review.