Becoming a Conflict Competent Leader: How You and Your Organization Can Manage Conflict Effectively / Edition 2

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Overview

Dealing effectively with conflict is difficult for any leader.Poorly managed conflict creates enormous costs in the form ofwasted management time, high turnover, and lawsuits, not to mentionthe failure to leverage the naturally occurring differences thatcan drive creativity, innovation, and invention. How can leadersdevelop the skills to get the best out of conflict?

The second edition of Becoming a Conflict CompetentLeader shows leaders how to implement constructive approachesto conflict while avoiding strategies that lead to destructiveoutcomes. The book combines research, conceptual models,practitioner experience, and stories that highlight the coreconflict competencies. Authors Tim Flanagan and Craig Rundedescribe constructive behaviors and proven approaches that leaderscan employ, tactics and reactions to avoid, and insights forensuring that organizational structures support positive approachesto conflict management and resolution.

The revised edition of this classic resource features twocompletely new chapters: one that addresses the Cool Down, SlowDown and Reflect, and Engage Constructively model and one thatoffers guidance for conflict in teams. The authors have updatedexamples throughout the book, added references to recent research,and included a new constructive behavior, Listening forUnderstanding, along with many new suggestions for "staying in thezone." Other enhancements, such as tips and exercises at the end ofeach chapter, make this edition user friendly as a personalresource or a text for teaching others.

Keep up with new developments in conflict competent leadershipat the authors' Web site: www.conflictcompetent.com.

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Editorial Reviews

From the Publisher
"… an excellent read for managers, executive, and other type of leaders who want to develop their skills and competencies." (Dispute Resolution Journal, Jul-Sep 2007)
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Product Details

  • ISBN-13: 9781118370421
  • Publisher: Wiley
  • Publication date: 12/26/2012
  • Series: J-B CCL (Center for Creative Leadership) Series , #171
  • Edition description: New Edition
  • Edition number: 2
  • Pages: 320
  • Sales rank: 301,107
  • Product dimensions: 6.30 (w) x 9.10 (h) x 1.20 (d)

Meet the Author

Craig E. Runde is director of the Center for ConflictDynamics at Eckerd College, St. Petersburg, Florida.

Tim A. Flanagan is co-owner of Custom LeadershipSolutions, St.

Petersburg, Florida, and senior fellow at the Center forConflict Dynamics.

They are the coauthors of the first edition of Becoming aConflict Competent Leader, Building Conflict Competent Teams,and Developing Your Conflict Competence.

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Table of Contents

Preface to the Second Edition ix

1. The What and Why of Confl ict Competent Leaders 1

2. Understanding the Dynamics of Confl ict and Your Responses to It 25

3. Cool Down: Managing Your Emotions 67

4. Slow Down and Refl ect: Taking Time to Consider What Is Happening 83

5. Preventing Destructive Responses to Confl ict 97

6. Fostering Constructive Responses to Confl ict 155

7. Developing and Leading Confl ict Competent Teams 223

8. Creating Confl ict Competent Organizations 251

Epilogue 271

Resources 275

References 279

The Authors 285

Index 287

About the Center for Creative Leadership 297

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