Becoming a Successful Supervisor: Develop Essential People Skills

Overview

Becoming a supervisor for the first time usually comes with mixed emotions and a lot of questions. Will you be able to help others in ways no one did for you? Can you manage people effectively when they used to be your peers? Where do you start? Get the answers to all your questions and learn to be an effective and confident leader.

Become a Successful Supervisor demonstrates key strategies you can start using today to create a positive, ...

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Overview

Becoming a supervisor for the first time usually comes with mixed emotions and a lot of questions. Will you be able to help others in ways no one did for you? Can you manage people effectively when they used to be your peers? Where do you start? Get the answers to all your questions and learn to be an effective and confident leader.

Become a Successful Supervisor demonstrates key strategies you can start using today to create a positive, powerful, motivating environment for your employees. You'll learn how to:

Successfully transition to the role of supervisor

Become a more proactive communicator

Develop coaching skills to increase employee satisfaction and productivity

Acquire the necessary skills to deal with organizational change

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Product Details

  • ISBN-13: 9781426018428
  • Publisher: Axzo Press
  • Publication date: 12/16/2009
  • Pages: 104
  • Product dimensions: 7.96 (w) x 10.09 (h) x 0.25 (d)

Table of Contents

About the Author 1

Preface 3

About the Crisp 50-Mimite Series 6

A Note to Instructors 7

Part 1 Transitioning to Supervision 9

The Opportunity 11

Your Role Changes Now 12

How You Use Your Time 17

Transition Speed Bumps 21

So, Now What? 23

Working Successfully with People 26

Part Summary 27

Part 2 High-Performance Management 29

Performance Management 31

How to Establish Clear Expectations 33

Giving Positive Feedback 36

Handling Performance Problems 37

Supervising with Flexibility 40

Performance Assessment 43

Strategies for Managing Performance 44

Part Summary 45

Part 3 Communicating with Others Proactively 47

Building Interdependent Relationships 49

Communicating One-on-One with Employees 52

Communicating with a Team 55

Use a Team Approach 56

Communicating with Others 58

Communicating with Your Manager 59

Part Summary 62

Part 4 Coaching for Excellence 63

The Changing Playing Field 65

Coaching Behaviors in Supervisors 67

The Coaching Process 72

Strategies for Effective Coaching 78

Part Summary 79

Part 5 Dealing Positively with Change 81

A New Paradigm 83

Organizational Change 85

The Impact of Change 86

Communicating Change Effectively 87

Change Management Skills 89

Brainstorming Change Ideas 91

Problem-Solving Techniques 93

Part Summary 96

Appendix 97

Action Plan: Keep Excelling 99

Additional Reading 104

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