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More About This Textbook
Overview
This book will teach you how benchmarking is used to improve performance, set quality objectives, and identify and adapt to best processes. Most of us routinely use benchmarking—to measure, match, compare, evaluate—all to establish a standard of what we believe is best. However, the critical elements of our customers' expectations and requirements are often missing. This book adds those elements into the process, and demonstrates six other types of benchmarking, while helping you decide which method will suit your needs.
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Meet the Author
Jim Patterson brings both practical and academic experience to the 4th edition of PURCHASING AND SUPPLY CHAIN MANAGEMENT . He holds a BS in accounting from Western Kentucky University, an MS in systems management from the University of Southern California, an MBA from Western Michigan University, and a PhD from Michigan State University. He taught several operations and supply-chain management courses at Western Illinois, and is affiliated with the Association for Experiential Education and the Center of Contemporary Business Issues. Jim has published journal articles in PRACTIX: BEST PRACTICES IN PURCHASING & SUPPLY CHAIN MANAGEMENT and the EUROPEAN JOURNAL OF PURCHASING & SUPPLY MANAGEMENT. He has made presentations at the International Supply Chain Management Conference, Institute of Supply Chain Management, North American Research/Teaching Symposium on Purchasing & Supply Chain Management, Midwest Business Administration Association, and the National Association of Purchasing Management.
Table of Contents
Section 1: Benchmarking: What About it? Objectives What Is Benchmarking? Define Your Benchmarking Objectives
Section 2: Why Benchmarking? What Are the Benefits to Benchmarking?
Section 3: Types of Benchmarking Six Types of Benchmarking Deciding What Kind Is Best for You Going It Alone or Using a Consultant Benchmarking for Individuals Benchmarking for Service Organizations
Section 4: Ready, Set, Go! Before You Start to Benchmark Learning to Benchmark: The PDCA Cycle Solutions to Common Benchmarking Mistakes
Section 5:
Appendix Quality and Benchmarking References The Malcolm Baldrige National Quality Award Criteria