Benchmarking Basics: Looking for a Better Way / Edition 1

Benchmarking Basics: Looking for a Better Way / Edition 1

by James Gordon Patterson
     
 

ISBN-10: 1560523565

ISBN-13: 9781560523567

Pub. Date: 01/28/2008

Publisher: Crisp Publications, Inc.

This book will teach you how benchmarking is used to improve performance, set quality objectives, and identify and adapt to best processes. Most of us routinely use benchmarking—to measure, match, compare, evaluate—all to establish a standard of what we believe is best. However, the critical elements of our customers' expectations and requirements are

Overview

This book will teach you how benchmarking is used to improve performance, set quality objectives, and identify and adapt to best processes. Most of us routinely use benchmarking—to measure, match, compare, evaluate—all to establish a standard of what we believe is best. However, the critical elements of our customers' expectations and requirements are often missing. This book adds those elements into the process, and demonstrates six other types of benchmarking, while helping you decide which method will suit your needs.

Product Details

ISBN-13:
9781560523567
Publisher:
Crisp Publications, Inc.
Publication date:
01/28/2008
Series:
Fifty-Minute Series
Edition description:
New Edition
Pages:
90
Product dimensions:
8.05(w) x 10.00(h) x 0.25(d)

Table of Contents

Introduction
Section 1: Benchmarking: What About it? Objectives What Is Benchmarking? Define Your Benchmarking Objectives
Section 2: Why Benchmarking? What Are the Benefits to Benchmarking?
Section 3: Types of Benchmarking Six Types of Benchmarking Deciding What Kind Is Best for You Going It Alone or Using a Consultant Benchmarking for Individuals Benchmarking for Service Organizations
Section 4: Ready, Set, Go! Before You Start to Benchmark Learning to Benchmark: The PDCA Cycle Solutions to Common Benchmarking Mistakes
Section 5:
Appendix Quality and Benchmarking References The Malcolm Baldrige National Quality Award Criteria

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