Benchmarking Basics: Looking for a Better Way / Edition 1

Benchmarking Basics: Looking for a Better Way / Edition 1

by James Gordon Patterson
     
 

Measure the processes of the most successful organziations and apply their methods. See more details below

Overview

Measure the processes of the most successful organziations and apply their methods.

Product Details

ISBN-13:
9781560523567
Publisher:
Crisp Publications, Inc.
Publication date:
01/28/2008
Series:
Fifty-Minute Series
Edition description:
New Edition
Pages:
90
Product dimensions:
8.05(w) x 10.00(h) x 0.25(d)

Table of Contents

Introduction
Section 1: Benchmarking: What About it? Objectives What Is Benchmarking? Define Your Benchmarking Objectives
Section 2: Why Benchmarking? What Are the Benefits to Benchmarking?
Section 3: Types of Benchmarking Six Types of Benchmarking Deciding What Kind Is Best for You Going It Alone or Using a Consultant Benchmarking for Individuals Benchmarking for Service Organizations
Section 4: Ready, Set, Go! Before You Start to Benchmark Learning to Benchmark: The PDCA Cycle Solutions to Common Benchmarking Mistakes
Section 5:
Appendix Quality and Benchmarking References The Malcolm Baldrige National Quality Award Criteria

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