Measure the processes of the most successful organziations and apply their methods.
Table of ContentsIntroduction
Section 1: Benchmarking: What About it? Objectives What Is Benchmarking? Define Your Benchmarking Objectives
Section 2: Why Benchmarking? What Are the Benefits to Benchmarking?
Section 3: Types of Benchmarking Six Types of Benchmarking Deciding What Kind Is Best for You Going It Alone or Using a Consultant Benchmarking for Individuals Benchmarking for Service Organizations
Section 4: Ready, Set, Go! Before You Start to Benchmark Learning to Benchmark: The PDCA Cycle Solutions to Common Benchmarking Mistakes
Appendix Quality and Benchmarking References The Malcolm Baldrige National Quality Award Criteria
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