Benchmarking for Best Practices: Winning through Innovative Adaptation

Overview

Here is a blueprint for innovation and breakthrough performance improvements. This complete benchmarking toolkit provides a thorough roll-up-your-sleeves guide to identifying and adapting the best business practices, operating tactics, and winning strategies that will drive for continuous quality, productivity, cycle time, and cost improvement within your organization. Written by experts with years of successful benchmarking practice, this book addresses all aspects of best practice benchmarking in practical ...
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1994 Hard cover New in new dust jacket. Sewn binding. Cloth over boards. 312 p. Audience: General/trade. As new in as new dust jacket. Clean, tight copy with no writing. APPEARS ... NEVER TO HAVE BEEN READ! As new dust jacket with very light shelf wear for its age. A VERY NICE SOLID COPY! Read more Show Less

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Overview

Here is a blueprint for innovation and breakthrough performance improvements. This complete benchmarking toolkit provides a thorough roll-up-your-sleeves guide to identifying and adapting the best business practices, operating tactics, and winning strategies that will drive for continuous quality, productivity, cycle time, and cost improvement within your organization. Written by experts with years of successful benchmarking practice, this book addresses all aspects of best practice benchmarking in practical detail. It demonstrates how the process works best - with lively and revealing examples from AT&T, Federal Express, Johnson & Johnson, Xerox, General Electric, Microsoft, and other innovative companies. From the front line to the boardroom, it will help you incorporate best practice strategies that produce meaningful, measurable, and profitable performace improvements. The authors show you how to sell benchmarking to even the most skeptical senior executives or turf-conscious factory and line managers; design a benchmarking approach that virtually assures implementation success; integrate benchmarking to supercharge other key initiatives, including strategic planning, business process reengineering, time-based competition, and change management; manage best practice knowledge throughout your company; build a fast-learning organization using benchmarking; spur innovation through the creative adaptation of proven practices; and apply benchmarking in the public sector. Benchmarking for Best Practices is packed with dozens of information-rich evaluation charts... insightful graphs... self-administered executive exercises (be sure to borrow Steal This Idea!)... key do's and don'ts... and even a special section on the Malcolm Baldrige National Quality Award and benchmarking. This book is your key to innovative adaptation - the art and science of defining and emulating the best of the best. It's simply the best place to begin - and sustain - the continuous improve

Packed with dramatic case studies, this step-by-step guide shows managers how to adopt the seminal benchmarking techniques revolutionizing quality at companies like Federal Express, AT&T, and other industry leaders. Features timesaving tips, evaluation charts, graphs, ethics, and antitrust guidelines. 50 illus.

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Product Details

  • ISBN-13: 9780070063754
  • Publisher: McGraw-Hill Companies, The
  • Publication date: 7/1/1994
  • Edition number: 1
  • Pages: 312
  • Product dimensions: 7.85 (w) x 9.57 (h) x 1.17 (d)

Table of Contents

Acknowledgments
1 Benchmarking for Best Practice: Winning Through Innovative Adaptation 1
2 Fast Learning Through Innovative Adaptation 16
3 Benchmark and Performance Measurement 40
4 The Secrets of Successful Benchmarking 67
5 Design for Implementation Success 108
6 Integrating Benchmarking into Your Organization 121
7 Putting Benchmarking to Work in the Executive Office and Boardroom 152
8 Benchmarking and Strategic Planning 162
9 Benchmarking and Business Process Reengineering 179
10 Benchmarking and Time-Based Competition 196
11 Benchmarking and Change Management 211
12 International Benchmarking 221
13 Benchmarking in the Public Sector 233
14 Managing Best Practice Knowledge 241
15 Benchmarking and the Twenty-First-Century Organization 252
Appendices 260
Index of Companies 295
Subject Index 297
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