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From The CriticsReviewer: Richard L. Holloway, PhD (Medical College of Wisconsin)
Description: This is an exceptionally clear treatment of a method of quality improvement called benchmarking that has its roots in the corporate sector.
Purpose: The purpose is to bridge the gap between health care organizations and providers so that they may collaborate in the process of managing health care quality. It provides rationales, models, and very specific steps to describe these processes.
Audience: It is targeted for health care executives and quality improvement professionals who wish to implement this model in their own organizations. The audience could be expanded to health care providers to underscore the collaborative nature of the process advocated.
Features: There are numerous charts, graphs, and flow diagrams that make this an especially accessible book.
Assessment: This is an exceptionally clear and practical guide to a relatively complex model of quality management. It offers step-by-step procedures and pragmatic guidelines for implementation. The only deficits are that the book could be produced in a slightly higher grade (hardback, better paper) and should be indexed. Otherwise, this is a superb effort in an often confusing area.