Benchmarks in Hospitality and Tourism

Benchmarks in Hospitality and Tourism

by Sungsoo Pyo
     
 

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This pioneering book will familiarize you with benchmarking techniques that can be used to gauge and improve the performance of hospitality and tourism businesses anywhere! With compelling case studies drawn from hotel management, environmental systems, and destination practices, it examines important aspects of benchmarking, including satisfaction barometers,… See more details below

Overview

This pioneering book will familiarize you with benchmarking techniques that can be used to gauge and improve the performance of hospitality and tourism businesses anywhere! With compelling case studies drawn from hotel management, environmental systems, and destination practices, it examines important aspects of benchmarking, including satisfaction barometers, indicator development, and finding/networking with benchmarking partners.

Product Details

ISBN-13:
9781136799051
Publisher:
Taylor & Francis
Publication date:
10/14/2013
Sold by:
Barnes & Noble
Format:
NOOK Book
Pages:
176
File size:
3 MB

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