Best Practices for Corporate Libraries

Overview

With information driving today's global economy, corporate librarians must become even more proactive in their daily assignments. Best Practices for Corporate Libraries will help them do just that through a series of papers that offer an international array of opinion and practice methods.

This book showcases current practices in corporate library functions and suggests best practices for current librarians. It also examines some of the changes in librarianship that have arisen ...

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Overview

With information driving today's global economy, corporate librarians must become even more proactive in their daily assignments. Best Practices for Corporate Libraries will help them do just that through a series of papers that offer an international array of opinion and practice methods.

This book showcases current practices in corporate library functions and suggests best practices for current librarians. It also examines some of the changes in librarianship that have arisen from changes in how information is provided and how corporations are now organized. Topics covered include library service functions, return on investment, measurements and evaluation, collaboration, communication and outreach in corporations, managing changes in the corporation and in the library, and legal issues such as intellectual property concerns. Drawing from the experience of 25 contributors, the book includes chapters covering corporate libraries in the United States, United Kingdom, India, Barbados, and Nigeria.

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Product Details

Table of Contents

Illustrations ix

Introduction Marjorie J. Porter Sigrid E. Kelsey xi

I Services and Facilities

1 From Reference Desk to Desk Set: The History of the Corporate Library in the United States and the UK before the Adoption of the Computer Alistair Black 3

2 Libraries as Hubs in the New Workplace Elliot Felix Shirley Dugdale 25

3 Intellectual Property and the Corporate Library: Understanding Best Practices in Information Sharing in U.S. Organizations Rebecca K. Miller 47

4 Collaboration in Corporate Libraries Jobish Pachat M. Manjula 65

II Communication and Networking

5 User Feedback from Corporate Library Advisory Boards of STM Publishers: Useful Input for New Product Development, Pricing & Licensing and Relationship Building: A Summary of Experiences of Springer's Global Corporate Advisory Boards and a Summary of a ROI Study at Four Large R&D Companies Chris C.P. Kluiters Will Hires 83

6 The Rise of Unconferences for Professional Networking and Knowledge Sharing: A Case Study of "LibCampBangalore" M. Nandeesha 99

Appendices A-B 111

III Management

7 Corporate Outsourcing Joyce Fedeczko Deborah Schwarz 117

8 Systems Thinking for Success Sara R. Tompson Lorri A. Zipperer 129

IV Marketing and Demonstrating Value

9 Best Practices for Aligning the Mission and Marketing the Services of the Corporate Library Amy Affelt 153

10 Value Creation, Assessment, and Communication in a Corporate Library Leifang He Binu Chaudhuri Deborah Juterbock 167

11 Measuring Value in Corporate Libraries Valerie J. Ryder 193

V Change Management and Reorganization

12 Application of Technology and Change Management in Staff Development Sue Brewsaugh Vicki Valleroy 215

Appendices A-F 224

13 Corporate Librarian's Survival Kit for Organizational Realignment Valerie J. Ryder 233

VI Current State of Libraries

14 Sustaining Corporate Libraries in Barbados: A Survey Beverly Hinds Judith Toppin 255

15 Patterns for Improving Web Use Quality by Corporate Libraries in Low-Income Countries Samuel C. Avemaria Utulu Adetoun Sote 273

16 Life as a Corporate Librarian at the Software Engineering Institute Sheila L. Rosenthal Melissa J. Harvey 293

Glossary 317

Marjorie Porter

Index 327

About the Editors and Contributors 333

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