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Best Practices in Customer Service / Edition 1
     

Best Practices in Customer Service / Edition 1

5.0 1
by Ron Zemke
 

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ISBN-10: 0814470289

ISBN-13: 2900814470281

Pub. Date: 01/25/1999

Publisher: AMACOM

Why should my employees and I care about delivering great service? How can I learn more about customer needs and desires? How do other companies deliver superior service? How do I build long-term relationships with customers? The litany of customer service questions goes on and on . . . Best Practices in Customer Service is a one-stop resource designed to help

Overview

Why should my employees and I care about delivering great service? How can I learn more about customer needs and desires? How do other companies deliver superior service? How do I build long-term relationships with customers? The litany of customer service questions goes on and on . . . Best Practices in Customer Service is a one-stop resource designed to help anyone involved in customer service answer these questions and more.

With 35 chapters written by customer service experts, it illustrates best practices in customer service and provides the tools readers need to implement those practices in their own companies. From classic issues like customer retention to contemporary concerns like providing customer service on the Internet, it helps readers:

  • Fully understand the connection between excellent customer service and organizational performance
  • Deliver a higher level of customer service at a lower cost
  • Develop a customer base that fuels growth and profitability

Product Details

ISBN-13:
2900814470281
Publisher:
AMACOM
Publication date:
01/25/1999
Edition description:
1ST AMACOM
Pages:
425

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Best Practices in Customer Service 5 out of 5 based on 0 ratings. 1 reviews.
Anonymous More than 1 year ago