Better: A Surgeon's Notes on Performance [NOOK Book]


The New York Times bestselling author of Complications examines, in riveting accounts of medical failure and triumph, how success is achieved in a complex and risk-filled profession

The struggle to perform well is universal: each one of us faces fatigue, limited resources, and imperfect abilities in whatever we do. But nowhere is this drive to do better more important than...

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Better: A Surgeon's Notes on Performance

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The New York Times bestselling author of Complications examines, in riveting accounts of medical failure and triumph, how success is achieved in a complex and risk-filled profession

The struggle to perform well is universal: each one of us faces fatigue, limited resources, and imperfect abilities in whatever we do. But nowhere is this drive to do better more important than in medicine, where lives are on the line with every decision. In his new book, Atul Gawande explores how doctors strive to close the gap between best intentions and best performance in the face of obstacles that sometimes seem insurmountable.

Gawande's gripping stories of diligence, ingenuity, and what it means to do right by people take us to battlefield surgical tents in Iraq, to labor and delivery rooms in Boston, to a polio outbreak in India, and to malpractice courtrooms around the country. He discusses the ethical dilemmas of doctors' participation in lethal injections, examines the influence of money on modern medicine, and recounts the astoundingly contentious history of hand washing. And as in all his writing, Gawande gives us an inside look at his own life as a practicing surgeon, offering a searingly honest firsthand account of work in a field where mistakes are both unavoidable and unthinkable.

At once unflinching and compassionate, Better is an exhilarating journey narrated by "arguably the best nonfiction doctor-writer around" (Salon). Gawande's investigation into medical professionals and how they progress from merely good to great provides rare insight into the elements of success, illuminating every area of human endeavor.

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Editorial Reviews

From Barnes & Noble
In one of the most readable science titles of recent years, surgeon and MacArthur fellow Atul Gawande applies his gift for limpid prose to medical and ethical dilemmas in this collection of essays, some of them adapted from articles in the New England Journal of Medicine and The New Yorker. From battlefield surgical tents in Iraq to delivery rooms in Boston, the bestselling author of Complications uses riveting accounts of medical failure and triumph to show how doctors can and must better their rate of success while confronting daunting obstacles and grappling with what are often literally life-and-death issues.
Perri Klass
Better makes a compelling case for medical self-awareness in the operating room, on the hospital ward and even on the battlefield. Gawande succeeds in looking at medical achievement -- and lapses -- from a new perspective. His stories evoke the profound desire that doctors feel to cure, along with our besetting anxieties about poor performance and its consequences. He makes his case that failure is "so easy, so effortless," but also that "positive deviance" -- deliberate and determined individual improvement -- is possible. His own self-consciousness, his ability to ask questions about the nuts and bolts of medical practice, and his storytelling skills make this a book about the complex grandeur of the human endeavor that is medicine.
— The Washington Post
Pauline W. Chen
As with his first book, Complications, Gawande provides a cleareyed view of the medical profession that both resonates and gives pause. Once again, he spares no one, himself included. Gawande, a surgeon, manages to capture medicine in all of its complex and chaotic glory, and to put it, still squirming with life, down on the page. While fans of his work may be disappointed to find they've already read half of the chapters in The New Yorker (where Gawande is a staff writer) or elsewhere, Gawande's meditation on performance is not only an absorbing collection of essays on how some doctors manage to do better but also an exhilarating call for the rest of us to do the same.
—The New York Times
Publishers Weekly

Veteran character actor Lloyd does a commendable job in narrating Gawande's arresting exposé of the razor-thin margin that separates top doctors from the rest. While the book has its share of sensational and bloodcurdling tales of virulent infections and medicine gone wrong, Lloyd resists the urge to sensationalize his reading. He rightly senses that these tales do not constitute the heart of this book. Some parts are necessarily slow-moving and methodical, including a lecture on the proper way to scrub hands or a complex rundown of India's health care system. Lloyd's quietly authoritative reading lends an unhurried air that is appropriate for a book fundamentally about taking the time to care, and care diligently, about the things that matter most. Gawande's writing works well on audio as several chapters appeared as discrete essays in the New Yorkerand the New England Journal of Medicine, and still bear the stamp of stand-alone material. It's perfect for listeners who prefer thoughtful, short essays for a ride in the car or a walk on the treadmill. Simultaneous release with the Metropolitan hardcover (Reviews, Feb. 12). (May)

Copyright 2007 Reed Business Information
Publishers Weekly
Surgeon and MacArthur fellow Gawande applies his gift for dulcet prose to medical and ethical dilemmas in this collection of 12 original and previously published essays adapted from the New England Journal of Medicine and the New Yorker. If his 2002 collection, Complications, addressed the unfathomable intractability of the body, this is largely about how we erect barriers to seamless and thorough care. Doctors know they should wash their hands more often to avoid bacterial transfer in the ward, but once a minute does seem extreme. Using chaperones for breast exams seems a fine idea, but it does make situations awkward. "The social dimension turns out to be as essential as the scientific," Gawande writes-a conclusion that could serve as a thumbnail summary of his entire output. The heart of the book are the chapters "What Doctors Owe," about the U.S.'s blinkered malpractice system, and "Piecework," about what doctors earn. Cheerier, paradoxically, are the chapters involving polio and cystic fibrosis, featuring Dr. Pankaj Bhatnagar and Dr. Warren Warwick, two remarkable men who have been able to catapult their humanity into their work rather than constantly stumble over it. Indeed, one suspects that once we cure the ills of the health care system, we'll look back and see that Gawande's writings were part of the story. (Apr.) Copyright 2007 Reed Business Information.
Library Journal

Gawande, a Harvard-trained endocrine surgeon, contributor to The New Yorker, best-selling author (Complications: A Surgeon's Notes on an Imperfect Science), and 2006 MacArthur fellow, examines the nature of how success and excellence are achieved in medicine and how diligence, doing right, and ingenuity can combine to do better—in not only medicine but also all other human endeavors. In a narrative style reminiscent of Oliver Sacks, Sherwin B. Nuland, and Abraham Verghese, Gawande candidly weaves a tapestry of essays on topics as varied as hospital hand washing, polio in India, surgical tents in the Iraq war, physicians' salaries, malpractice insurance, and doctors' roles in lethal injections. The essays are united, as they highlight opportunities for improvement within the medical community, which serves as a successful framework for Gawande's study of a profession predicated on betterment. These revealing, humanistic essays are highly recommended for all libraries. Gawande's varied accomplishments have been publicized, and this book is certain to be a best seller [For a Q&A with Gawande, see LJ3/15/07.--Ed.]
—James Swanton

Kirkus Reviews
"What does it take to be good at something, when failure is so easy?" asks writer/physician Gawande in his follow-up to Complications (2002). Diligence, ingenuity and "doing right," he answers. Gawande illustrates each of these qualities with stories from his own experience, as well as his observations of and conversations with other physicians. Being diligent about the simple act of hand-washing dramatically reduces hospital infections, he demonstrates, and through diligence, army surgeons in Baghdad have greatly enhanced the survival rate among casualties in Iraq. The section on doing right tackles such troublesome moral issues as whether doctors should participate in executions and at what point treatment of a patient becomes mistreatment and should be stopped. Discussing ingenuity, Gawande shows how the rating scale devised by Virginia Apgar, neither an obstetrician nor a mother, transformed the practice of obstetrics. A similar rating scale for every medical encounter, he believes, would inform patients and improve the performance of doctors and hospitals. He lauds the innovative thinking of Don Berwick, head of the Institute for Health Care Improvement, who is challenging the medical profession to measure and compare the performance of doctors and hospitals and to give patients total access to that information. When such information is available, medical professionals can identify the best performance and learn from it, as Gawande illustrates with an account of exceptional results in treating cystic fibrosis at Babies and Children's Hospital in Cleveland. Monitoring and improving clinical performance would do more to save lives than advances in laboratory knowledge, he contends. Foryoung doctors wondering how they can make an individual difference, Gawande suggests five strategies: Ask unscripted questions, don't complain, "count something" (be a scientist as well as a doctor), write something (to make yourself part of a larger world) and change in response to new ideas. A must-read for medical professionals-and a discerning, humanizing portrait of doctors at work for the rest of us.
From the Publisher

"Better is a masterpiece, a series of stories set inside the four walls of a hospital that end up telling us something unforgettable about the world outside."--Malcolm Gladwell, author of Blink

"Atul Gawande's insightful book illuminates the challenging choices members of the profession face every day."--Susan Salter Reynolds, Los Angeles Times

"Remarkably honest and human accounts . . . describing professional moments of fear, guilt, embarrassment, and humor . . . Rich in fascinating detail."--The Economist

"It's hard to think of a writer working today who makes such good use of man's quest to avoid pain and death. Atul Gawande is not only adding to the small shelf of books by doctors that every layman should read. He's using medicine to help anyone who hopes to do anything better."--Michael Lewis, author of The Blind Side

"Gawande . . . manages to capture medicine in all of its complex and chaotic glory, and to put it, still squirming with life, down on the page. . . . With this book Gawande inspires all of us, doctor or not, to be better."--Pauline W. Chen, The New York Times Book Review

"Gawande is unassuming in every way, and yet his prose is infused with steadfast determination and hope. If society is the patient here, I can't think of a better guy to have our back."--Gail Caldwell, The Boston Globe

"This is a book about failure: how it happens, how we learn from it, how we can do better. Although its focus is medicine, its message is for everybody. . . . It has already been described as a modern masterpiece--and so it is."--Jeremy Lawrence, The Independent (UK)

"I found I had been gripping the book so hard that my fingers hurt. . . . It calls to mind one of the great classics of medical literature, Mikhail Bulgakov's A Country Doctor's Notebook. Few modern authors could stand that comparison, but Gawande can."--John Carey, The Sunday Times (UK)

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Product Details

  • ISBN-13: 9781429927949
  • Publisher: Holt, Henry & Company, Inc.
  • Publication date: 1/22/2008
  • Sold by: Macmillan
  • Format: eBook
  • Pages: 288
  • Sales rank: 43,971
  • Lexile: 1100L (what's this?)
  • File size: 440 KB

Meet the Author

Atul Gawande

Atul Gawande is the author of The Checklist Manifesto and Complications, a National Book Award finalist. He is also a MacArthur Fellow, a general surgeon at the Brigham and Women's Hospital in Boston, a staff writer for The New Yorker, and an assistant professor at Harvard Medical School and the Harvard School of Public Health. He served as a senior health policy advisor in the Clinton presidential campaign and White House from 1992 to 1993. He received his B.A.S. from Stanford University, M.A. in politics, philosophy and economics from Oxford University, M.D. from Harvard Medical School, and M.P.H. from the Harvard School of Public Health. He lives with his wife and three children in Newton, Massachusetts.

Atul Gawande
is author of three bestselling books: Complications, a finalist for the National Book Award; Better, selected by as one of the ten best books of 2007; and The Checklist Manifesto. His latest book is Being Mortal: Medicine and What Matters in the End. He is also a surgeon at Brigham and Women's Hospital in Boston, a staff writer for The New Yorker, and a professor at Harvard Medical School and the Harvard School of Public Health. He has won the Lewis Thomas Prize for Writing about Science, a MacArthur Fellowship, and two National Magazine Awards. In his work in public health, he is Executive Director of Ariadne Labs, a joint center for health systems innovation, and chairman of Lifebox, a nonprofit organization making surgery safer globally. He and his wife have three children and live in Newton, Massachusetts.

Good To Know

In his interview with Barnes &, Gawande described a shining memory: "I believe that one version of the good in life can be defined by the moments I sometimes had playing tennis as a sixteen-year-old," He recalled. "You’d be out on the court and for an hour, two hours, sometimes an entire roasting hot day, and every single thing you hit would go in. Hit that ball as hard as you wanted, wherever you wanted, and it went in. It was effortless power, achieved out of practice. But my game’s gone to hell. And I have not had a moment like that since high school."

A serious surgeon and writer by day, Gawande has been known to rock out. He told Barnes &, "I have always believed that there is nothing greater than a life in rock n' roll -- it has to be good rock n' roll -- and I still think it is true."

Gawande claims not to have any one source of inspiration for his writing. I don’t write out of inspiration," he told us. "I write because it’s my way of finding cool ideas, thinking through hard problems and things I don’t understand, and getting better at something. I was never born to write. I was taught to write. And I am still being taught to write."

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    1. Hometown:
      Newton, Massachusetts
    1. Date of Birth:
      November 5, 1965
    2. Place of Birth:
      Brooklyn, New York
    1. Education:
      B.A.S., Stanford University, 1987; M.A., Oxford University, 1989; M.D., Harvard Medical School, 1995

Read an Excerpt

PART IDiligenceOn Washing HandsOne ordinary December day, I took a tour of my hospital with Deborah Yokoe, an infectious disease specialist, and Susan Marino, a microbiologist. They work in our hospital's infection-control unit. Their full-time job, and that of three others in the unit, is to stop the spread of infection in the hospital. This is not flashy work, and they are not flashy people. Yokoe is forty-five years old, gentle voiced, and dimpled. She wears sneakers at work. Marino is in her fifties and reserved by nature. But they have coped with influenza epidemics, Legionnaires' disease, fatal bacterial meningitis, and, just a few months before, a case that, according to the patient's brain-biopsy results, might have been Creutzfeld-Jakob disease--a nightmare, not only because it is incurableand fatal but also because the infectious agent that causes it, known as a prion, cannot be killed by usual heat-sterilization procedures. By the time the results came back, the neurosurgeon's brain-biopsy instruments might have transferred the disease to other patients, but infection-control team members tracked the instruments down in time and had them chemically sterilized. Yokoe and Marino have seen measles, the plague, and rabbit fever (which is caused by a bacterium that is extraordinarily contagious in hospital laboratories and feared as a bioterrorist weapon). They once instigated a nationwide recall of frozen strawberries, having traced a hepatitis A outbreak to a batch served at an ice cream social. Recently at large in the hospital, they told me, have been a rotavirus, a Norwalk virus, several strains of Pseudomonas bacteria, a superresistant Klebsiella, and the ubiquitous scourges of modern hospitals--resistant Staphylococcus aureus and Enterococcus faecalis, which are a frequent cause of pneumonias, wound infections, and bloodstream infections.Each year, according to the U.S. Centers for Disease Control, two million Americans acquire an infection while they are in the hospital. Ninety thousand die of that infection. The hardest part of the infection-control team's job, Yokoe says, is not coping with the variety of contagions they encounter or the panic that sometimes occurs among patients and staff. Instead, their greatest difficulty is getting clinicians like me to do the one thing that consistently halts the spread of infections: wash our hands.There isn't much they haven't tried. Walking about the surgical floors where I admit my patients, Yokoe and Marino showed me the admonishing signs they have posted, the sinksthey have repositioned, the new ones they have installed. They have made some sinks automated. They have bought special five-thousand-dollar "precaution carts" that store everything for washing up, gloving, and gowning in one ergonomic, portable, and aesthetically pleasing package. They have given away free movie tickets to the hospital units with the best compliance. They have issued hygiene report cards. Yet still, we have not mended our ways. Our hospital's statistics show what studies everywhere else have shown--that we doctors and nurses wash our hands one-third to one-half as often as we are supposed to. Having shaken hands with a sniffling patient, pulled a sticky dressing off someone's wound, pressed a stethoscope against a sweating chest, most of us do little more than wipe our hands on our white coats and move on--to see the next patient, to scribble a note in the chart, to grab some lunch.This is, embarassingly, nothing new. In 1847, at the age of twenty-eight, the Viennese obstetrician Ignac Semmelweis famously deduced that, by not washing their hands consistently or well enough, doctors were themselves to blame for childbed fever. Childbed fever, also known as puerperal fever, was the leading cause of maternal death in childbirth in the era before antibiotics (and before the recognition that germs are the agents of infectious disease). It is a bacterial infection--most commonly caused by Streptococcus, the same bacteria that causes strep throat--that ascends through the vagina to the uterus after childbirth. Out of three thousand mothers who delivered babies at the hospital where Semmelweis worked, six hundred or more died of the disease each year--a horrifying 20 percent maternal death rate. Of mothers delivering athome, only 1 percent died. Semmelweis concluded that doctors themselves were carrying the disease between patients, and he mandated that every doctor and nurse on his ward scrub with a nail brush and chlorine between patients. The puerperal death rate immediately fell to 1 percent--incontrovertible proof, it would seem, that he was right. Yet elsewhere, doctors' practices did not change. Some colleagues were even offended by his claims; it was impossible to them that doctors could be killing their patients. Far from being hailed, Semmelweis was ultimately dismissed from his job.Semmelweis's story has come down to us as Exhibit A in the case for the obstinacy and blindness of physicians. But the story was more complicated. The trouble was partly that nineteenth-century physicians faced multiple, seemingly equally powerful explanations for puerperal fever. There was, for example, a strong belief that miasmas of the air in hospitals were the cause. And Semmelweis strangely refused to either publish an explanation of the logic behind his theory or prove it with a convincing experiment in animals. Instead, he took the calls for proof as a personal insult and attacked his detractors viciously."You, Herr Professor, have been a partner in this massacre," he wrote to one University of Vienna obstetrician who questioned his theory. To a colleague in Wurzburg he wrote, "Should you, Herr Hofrath, without having disproved my doctrine, continue to teach your pupils [against it], I declare before God and the world that you are a murderer and the 'History of Childbed Fever' would not be unjust to you if it memorialized you as a medical Nero." His own staff turned against him. In Pest, where he relocated after losing his post inVienna, he would stand next to the sink and berate anyone who forgot to scrub his or her hands. People began to purposely evade, sometimes even sabotage, his hand-washing regimen. Semmelweis was a genius, but he was also a lunatic, and that made him a failed genius. It was another twenty years before Joseph Lister offered his clearer, more persuasive, and more respectful plea for antisepsis in surgery in the British medical journal Lancet.One hundred and forty years of doctors' plagues later, however, you have to wonder whether what's needed to stop them is precisely a lunatic. Consider what Yokoe and Marino are up against. No part of human skin is spared from bacteria. Bacterial counts on the hands range from five thousand to five million colony-forming units per square centimeter. The hair, underarms, and groin harbor greater concentrations. On the hands, deep skin crevices trap 10 to 20 percent of the flora, making removal difficult, even with scrubbing, and sterilization impossible. The worst place is under the fingernails. Hence the recent CDC guidelines requiring hospital personnel to keep their nails trimmed to less than a quarter of an inch and to remove artificial nails.Plain soaps do, at best, a middling job of disinfecting. Their detergents remove loose dirt and grime, but fifteen seconds of washing reduces bacterial counts by only about an order of magnitude. Semmelweis recognized that ordinary soap was not enough and used a chlorine solution to achieve disinfection. Today's antibacterial soaps contain chemicals such as chlorhexidine to disrupt microbial membranes and proteins. Even with the right soap, however, proper hand washing requires a strict procedure. First, you must remove your watch,rings, and other jewelry (which are notorious for trapping bacteria). Next, you wet your hands in warm tap water. Dispense the soap and lather all surfaces, including the lower one-third of the arms, for the full duration recommended by the manufacturer (usually fifteen to thirty seconds). Rinse off for thirty full seconds. Dry completely with a clean, disposable towel. Then use the towel to turn the tap off. Repeat after any new contact with a patient.Almost no one adheres to this procedure. It seems impossible. On morning rounds, our residents check in on twenty patients in an hour. The nurses in our intensive care units typically have a similar number of contacts with patients requiring hand washing in between. Even if you get the whole cleansing process down to a minute per patient, that's still a third of staff time spent just washing hands. Such frequent hand washing can also irritate the skin, which can produce a dermatitis, which itself increases bacterial counts.Less irritating than soap, alcohol rinses and gels have been in use in Europe for almost two decades but for some reason only recently caught on in the United States. They take far less time to use--only about fifteen seconds or so to rub a gel over the hands and fingers and let it air-dry. Dispensers can be put at the bedside more easily than a sink. And at alcohol concentrations of 50 to 95 percent, they are more effective at killing organisms, too. (Interestingly, pure alcohol is not as effective--at least some water is required to denature microbial proteins.)Still, it took Yokoe over a year to get our staff to accept the 60 percent alcohol gel we have recently adopted. Its introduction was first blocked because of the staff's fears that itwould produce noxious building air. (It didn't.) Next came worries that, despite evidence to the contrary, it would be more irritating to the skin. So a product with aloe was brought in. People complained about the smell. So the aloe was taken out. Then some of the nursing staff refused to use the gel after rumors spread that it would reduce fertility. The rumors died only after the infection-control unit circulated evidence that the alcohol is not systemically absorbed and a hospital fertility specialist endorsed the use of the gel.With the gel finally in wide use, the compliance rates for proper hand hygiene improved substantially: from around 40 percent to 70 percent. But--and this is the troubling finding--hospital infection rates did not drop one iota. Our 70 percent compliance just wasn't good enough. If 30 percent of the time people didn't wash their hands, that still left plenty of opportunity to keep transmitting infections. Indeed, the rates of resistant Staphylococcus and Enterococcus infections continued to rise. Yokoe receives the daily tabulations. I checked with her one day not long ago, and sixty-three of our seven hundred hospital patients were colonized or infected with MRSA (the shorthand for methicillin-resistant Staphylococcus aureus) and another twenty-two had acquired VRE (vancomycin-resistant Enterococcus)--unfortunately, typical rates of infection for American hospitals.Rising infection rates from superresistant bacteria have become the norm around the world. The first outbreak of VRE did not occur until 1988, when a renal dialysis unit in England became infested. By 1990, the bacteria had been carried abroad, and four in one thousand American ICU patients had become infected. By 1997, a stunning 23 percent of ICU patientswere infected. When the virus for SARS--severe acute respiratory syndrome--appeared in China in 2003 and spread within weeks to almost ten thousand people in two dozen countries across the world (10 percent of whom were killed), the primary vector for transmission was the hands of health care workers. What will happen if (or rather, when) an even more dangerous organism appears--avian flu, say, or a new, more virulent bacteria? "It will be a disaster," Yokoe says.Anything short of a Semmelweis-like obsession with hand washing has begun to seem inadequate. Yokoe, Marino, and their colleagues have now resorted to doing random spot checks on the floors. On a surgical intensive care unit, they showed me what they do. They walk in unannounced. They go directly into patients' rooms. They check for unattended spills, toilets that have not been cleaned, faucets that drip, empty gel dispensers, overflowing needle boxes, inadequate supplies of gloves and gowns. They check whether the nurses are wearing gloves when they handle patients' wound dressings and catheters, which are ready portals for infection. And of course, they watch to see whether everyone is washing up before patient contact. Neither hesitates to confront people, though they try to be gentle about it. ("Did you forget to gel your hands?" is a favored line.) Staff members have come to recognize them. I watched a gloved and gowned nurse come out of a patient's room, pick up the patient's chart (which is not supposed to be touched by dirty hands), see Marino, and immediately stop short. "I didn't touch anything in the room! I'm clean!" she blurted out.Yokoe and Marino hate this aspect of the job. They don't want to be infection cops. It's no fun, and it's not necessarilyeffective, either. With twelve patient floors and four different patient pods per floor, they can't stand watch the way Semmelweis did, scowling over the lone sink on his unit. And they risk having the staff revolt as his staff did against him. But what other options remain? I flipped through back issues of the Journal of Hospital Infection and Infection Control and Hospital Epidemiology, two leading journals in the field, and the articles are a sad litany of failed experiments to change our contaminating ways. The great hoped-for solution has been a soap or a hand rinse that would keep skin disinfected for hours and make it easy for all of us to be good. But none has been found. The situation has prompted one expert to propose--only half jokingly--that the best approach may be to give up on hand washing and get people to stop touching patients altogether.We always hope for the easy fix: the one simple change that will erase a problem in a stroke. But few things in life work this way. Instead, success requires making a hundred small steps go right--one after the other, no slipups, no goofs, everyone pitching in. We are used to thinking of doctoring as a solitary, intellectual task. But making medicine go right is less often like making a difficult diagnosis than like making sure everyone washes their hands.It is striking to consider how different the history of the operating room after Lister has been from that of the hospital floor after Semmelweis. In the operating room, no one pretends that even 90 percent compliance with scrubbing is good enough. If a single doctor or nurse fails to wash up before coming to the operating table, we are horrified--and certainly not shocked if the patient develops an infection a few days later. Since Lister we have gone even further in our expectations.We now make sure to use sterile gloves and gowns, masks over our mouths, caps over our hair. We apply antiseptics to the patient's skin and lay down sterile drapes. We put our instruments through steam heat sterilizers or, if any are too delicate to tolerate the autoclave, through chemical sterilizers. We have reinvented almost every detail of the operating room for the sake of antisepsis. We have gone so far as to add an extra person to the team, known as the circulating nurse, whose central job is, essentially, to keep the team antiseptic. Every time an unanticipated instrument is needed for a patient, the team can't stand around waiting for one member to break scrub, pull the thing off a shelf, wash up, and return. So the circulator was invented. Circulators get the extra sponges and instruments, handle the telephone calls, do the paperwork, get help when it's needed. And every time they do, they're not just making the case go more smoothly. They are keeping the patient uninfected. By their very existence, they make sterility a priority in every case.Stopping the epidemics spreading in our hospitals is not a problem of ignorance--of not having the know-how about what to do. It is a problem of compliance--a failure of an individual to apply that know-how correctly. But achieving compliance is hard. Why, after 140 years, the meticulousness of the operating room has not spread beyond its double doors is a mystery. But the people who are most careful in the surgical theater are frequently the very ones who are least careful on the hospital ward. I know because I have realized I am one of them. I generally try to be as scrupulous about washing my hands when I am outside the operating room as I am inside. And I do pretty well, if I say so myself. But then I blow it. Ithappens almost every day. I walk into a patient's hospital room, and I'm thinking about what I have to tell him concerning his operation, or about his family, who might be standing there looking worried, or about the funny little joke a resident just told me, and I completely forget about getting a squirt of that gel into my palms, no matter how many laminated reminder signs have been hung on the walls. Sometimes I do remember, but before I can find the dispenser, the patient puts his hand out in greeting and I think it too strange not to go ahead and take it. On occasion I even think, Screw it--I'm late, I have to get a move on, and what difference does it really make what I do this one time?A few years ago, Paul O'Neill, the former secretary of the Treasury and CEO of the aluminum giant Alcoa, agreed to take over as head of a regional health care initiative in Pittsburgh, Pennsylvania. And he made solving the problem of hospital infections one of his top priorities. To show it could be solved, he arranged for a young industrial engineer named Peter Perreiah to be put on a single forty-bed surgical unit at a Pittsburgh veterans hospital. When he met with the unit's staff, a doctor who worked on the project told me, "Peter didn't ask, 'Why don't you wash your hands?' He asked, 'Why can't you?'" By far the most common answer was time. So, as an engineer, he went about fixing the things that burned up the staff's time. He came up with a just-in-time supply system that kept not only gowns and gloves at the bedside but also gauze and tape and other things the staff needed, so they didn't have to go back and forth out of the room to search for them. Rather than make everyone clean their stethoscopes, notorious carriers of infection, between patients, he arrangedfor each patient room to have a designated stethoscope on the wall. He helped make dozens of simplifying changes that reduced both the opportunities for spread of infection and the difficulties of staying clean. He made each hospital room work more like an operating room, in other words. He also arranged for a nasal culture to be taken from every patient upon admission, whether the patient seemed infected or not. That way the staff knew which patients carried resistant bacteria and could preemptively use more stringent precautions for them--"search-and-destroy" the strategy is sometimes called. Infection rates for MRSA--the hospital contagion responsible for more deaths than any other--fell almost 90 percent, from four to six infections per month to about that many in an entire year.Two years later, however, despite encouragement and exhortation, the ideas had spread to only one other unit in the hospital. Those other units didn't have Perreiah. And when he left the original unit for a different project elsewhere, performance on that unit began to slide, too. O'Neill quit the project in frustration. Nothing fundamental had changed.The belief that something could change did not die, however. Jon Lloyd, a surgeon who had helped Perreiah on the project, continued to puzzle over what to do, and he happened across an article about a Save the Children program to reduce malnutrition in Vietnam. The story seemed to Lloyd to have a lesson for Pittsburgh. The antistarvation program, run by Tufts University nutritionist Jerry Sternin and his wife, Monique, had given up on bringing outside solutions to villages with malnourished children. Over and over, that strategy had failed. Although the know-how to reduce malnutritionwas long established--methods to raise more nourishing foods and more effectively feed hungry children--most people proved reluctant to change such fundamental matters as what they fed their children and when just because outsiders said so. The Sternins therefore focused on finding solutions from insiders. They asked small groups of poor villagers to identify who among them had the best-nourished children--who among them had demonstrated what the Sternins termed a "positive deviance" from the norm. The villagers then visited those mothers at home to see exactly what they were doing.Just that was revolutionary. The villagers discovered that there were well-nourished children among them, despite the poverty, and that those children's mothers were breaking with the locally accepted wisdom in all sorts of ways--feeding their children even when they had diarrhea, for example; giving them several small feedings each day rather than one or two big ones; adding sweet potato greens to the children's rice despite its being considered a low-class food. And the ideas began to spread. They took hold. The program measured the results and posted them in the villages for all to see. In two years, malnutrition dropped 65 to 85 percent in every village the Sternins had been to.Lloyd was bitten by the positive deviance idea--the idea of building on capabilities people already had rather than telling them how they had to change. By March 2005, he and Perreiah persuaded the veterans hospital leadership in Pittsburgh to try the positive deviance approach with hospital infections. Lloyd even convinced the Sternins to join in. Together they held a series of thirty-minute, small group discussions with health care workers at every level: food serviceworkers, janitors, nurses, doctors, patients themselves. The team began each meeting saying, in essence, "We're here because of the hospital infection problem and we want to know what you know about how to solve it." There were no directives, no charts with what the experts thought should be done. "If we had any dogma going in," Jerry Sternin says, "it was: Thou shalt not try to fix anything."Ideas came pouring out. People told of places where hand-gel dispensers were missing, ways to keep gowns and gloves from running out of supply, nurses who always seemed able to wash their hands and even taught patients to wash their hands, too. Many people said it was the first time anyone had ever asked them what to do. The norms began to shift. When forty new hand-gel dispensers arrived, staff members took charge of putting them up in the right places. Nurses who would never speak up when a doctor failed to wash his or her hands began to do so after learning of other nurses who did. Eight therapists who thought wearing gloves with patients was silly were persuaded by two of their colleagues that it was no big deal. The ideas were not terribly new. "After the eighth group, we began to hear the same things over and over," Sternin says. "But we kept going even if it was group number thirty-three for us, because it was the first time those people had been heard, the first time they had a chance to innovate for themselves."The team made sure to publicize the ideas and the small victories on the hospital Web site and in newsletters. The team also carried out detailed surveillance--taking nasal cultures from every hospital patient upon admission and upon discharge. They posted the monthly results unit by unit. Oneyear into the experiment--and after years without widespread progress--the entire hospital saw its MRSA wound infection rates drop to zero.The Robert Wood Johnson Foundation and the Jewish Healthcare Foundation recently launched a multimillion-dollar initiative to implement this approach in ten more hospitals across the country. Lloyd cautions that it remains to be seen whether the Pittsburgh results will last. It also remains to be seen if the success can be duplicated nationally. But nothing else has worked, and this is the most fascinating idea anyone has had to solve the problem in a century. 
AT ONE POINT during my tour with Yokoe and Marino, we walked through a regular hospital unit. And I finally began to see the ward the way they do. Flowing in and out of the patients' rooms were physical therapists, patient care assistants, nurses, nutritionists, residents, students. Some were good about washing. Some were not. Yokoe pointed out that three of the eight rooms had bright yellow precaution signs because of patients inside with MRSA or VRE. Only then did I realize we were on the floor of one of my own patients. One of those signs hung on his door.He was sixty-two years old and had been in the hospital for almost three weeks. He had arrived in shock from another hospital, where an operation had gone awry. I performed an emergency splenectomy for him and then had to go back in again when the bleeding still didn't stop. He had an open abdominal wound and could not eat. He had to receive his nutrition intravenously. He was recovering, though.Three days after admission, he was out of the intensive care unit. Initial surveillance cultures were completely negative for resistant organisms. New cultures ten days after admission, however, came back positive for both MRSA and VRE. A few days after that, he developed fevers up to 102 degrees. His blood pressure began dropping. His heart rate climbed. He was septic. His central line--his lifeline for nutrition--had become infected, and we had to take it out.Until that moment, when I stood there looking at the sign on his door, it had not occurred to me that I might have given him that infection. But the truth is I may have. One of us certainly did.Copyright © 2007 by Atul Gawande
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Table of Contents


Part I Diligence...........................................................11
On Washing Hands...........................................................13
The MoP-Up.................................................................29
Casualties of War..........................................................51
PART II Doing Right........................................................71
What Doctors Owe...........................................................84
The Doctors of the Death Chamber...........................................130
On Fighting................................................................154
Part III Ingenuity.........................................................167
The Score..................................................................169
The Bell Curve.............................................................201
For Performance............................................................231
Afterword: Suggestions for Becoming a Positive Deviant.....................249
Notes on Sources...........................................................259
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Customer Reviews

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( 61 )
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See All Sort by: Showing 1 – 20 of 61 Customer Reviews
  • Anonymous

    Posted March 24, 2012

    I Also Recommend:

    Although not quite as good as Complications, Gawande's book &quo

    Although not quite as good as Complications, Gawande's book "Better" is a worthwhile read. This collection of essays is an interesting read for anyone interested in the psyche of a doctor. I enjoyed it, and read it in just a few days. As a physician myself, I find his writing to be engaging, honest, and insightful. Overall, one of the better books about medicine that I've read.
    If you like this one, I recommend that you read Complications, as well as Dr. Michael Collins' book "Hot Lights Cold Steel" and Dr. Anthony Youn's book "In Stitches." These are some of my favorite medical non-fiction, and you won't be disappointed!

    2 out of 2 people found this review helpful.

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  • Posted January 21, 2012

    One of its kind

    As always Dr Gawande makes you stop and think about your daily routine. Great examples of how to improve our daily routing and strive to make your better best.

    2 out of 3 people found this review helpful.

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  • Anonymous

    Posted December 16, 2012

    Better, yes!

    I really enjoyed this book! Glad that I had some friends recommend this to me!!

    1 out of 1 people found this review helpful.

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  • Posted November 24, 2010

    Book Review for Better

    Atul Gawande's Better is not only written for medical students and doctors but also for everyday citizens. Even though its setting revolves around hospitals, clinics, medical students, doctors, and nurses, many of the book's purpose and examples can be applied to an average student or citizen and taken to improve their lives. Better is divided into three sections which include diligence, doing right, and ingenuity. Each of these sections is divided into several chapters that contain many example and experiences that Gawande describes. The writing style and tone is very optimistic and didactic with many adages and quotes that are aimed to improve people's lives. Even though the book contains many medical terms, they are defined, and make the writing easy to understand. Better not only contains many scenes in U.S. hospitals, emergency rooms, and surgical rooms, but also in jails and foreign countries. Gawande describes his visit to India and the Middle East, mainly in Iraq and Afghanistan. In these countries, many of the unfortunate village citizens in India are described, and the innocent civilians in the Middle East and the U.S. combat troops and army are also described. The book also contains efforts to eradicate diseases and epidemics like Polio and AIDS and also describes famous agencies like WHO which are responsible for the attempts to eradicate these diseases. The main message of Better is to teach ordinary people to persevere and be dedicated to their work. Through many of the examples in the book, the reader can take these examples and apply them to every day incidents that teach him or her to be a better person. Gawande also stresses working together diligently which is found in the chapter about eradicating polio but later in the book, Gawande stresses that people should be individual and not always fall in the "bell curve". The overall impact of the book is to make ordinary citizens better people who are dedicated to helping others and improving themselves.

    1 out of 2 people found this review helpful.

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  • Posted June 14, 2014

    Excellent read

    Dr. Gawande seems to be first, an excellent doctor, second, one who keeps wanting to learn more about good medical care and ,third, one who is able to communicate what he has learned to us non-medical people in such a way that we, too, learn much about good medical care and are willing to search for it.

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  • Anonymous

    Posted February 18, 2012

    Highly Recommend

    I found this book extremely interesting with a message that reaches far beyond healthcare into excellence in all aspects of life and what is possible with effort and high expectations.

    0 out of 1 people found this review helpful.

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  • Anonymous

    Posted January 15, 2012

    One of my favorite books ever

    Atul Gawande's Better is engrossing, inspiring, demoralizing, eye-opening, and informative. Highly readable, each chapter can stand alone as a brief but detailed and personalized account of someone trying to do something "better:" reduce the spread of hospital-borne disease; eradicatre polio worldwide and/or in obscure, unmapped Asian villages; improve survival rates of soldiers grievously wounded in the field; run a small family practice in the face of insurance and regulatory requirements. "The Bell Curve," a chapter on the widely disparate results among top-flight hospitals treating and managing cystic fibrosis, was astonishing. I've given this book to all of my managers and many of my friendss in the hopes of inspiring them, too, to try for "better."

    0 out of 1 people found this review helpful.

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  • Posted October 10, 2010

    Exceptional Writing

    Atul Gawande writes candidly and plainly for all to better understand and appreciate the art and humanity of medical practice. He makes no excuses for medicine's shortcomings, but sheds light on the reality that humans are humans, regardless of their profession.

    0 out of 1 people found this review helpful.

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  • Anonymous

    Posted May 13, 2010

    I Also Recommend:

    very exciting

    Very exciting and full of adventure, felt like a surgeon for a day!

    0 out of 1 people found this review helpful.

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  • Anonymous

    Posted April 12, 2010

    Will make you rethink your own approach to your profession - whatever it is

    Atul Gawande's thoughtful, incisive work is always a pleasure to read, but perhaps never moreso than when readers can take his observations and apply them to their own lives. 'Better' will make you re-examine how you go about the practice of your own profession - whatever it is - and leave you striving to do it better. If you have enjoyed Gawande's New Yorker pieces, you will be glad for the opportunity to enjoy a longer work, but know that it flies by quickly. Plan on having 'Complications' or 'The Checklist Manifesto' nearby for when you finish, as you'll surely be left wanting more.

    0 out of 1 people found this review helpful.

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  • Anonymous

    Posted December 5, 2009

    Enjoyable, but leaves you wanting more solutions.

    A very enjoyable read. He brings up more problematic situations than actual solutions, but gets you thinking about performance, problem solving, work ethics, etc. It's not exactly going to set people on fire about getting out there and doing their very best at everything they do, although I think that's what his intent was. What was most impressive to me was all the things the author has achieved in his own life. Surgeon, professor, columnist, author, plus a lot of experience in other parts of the world which he shares in this book. He's a real superachiever in his own life, but unfortunately left me wanting to know more results, accomplishments and solutions to the problems he raises.

    0 out of 1 people found this review helpful.

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  • Posted October 28, 2009

    more from this reviewer

    Great book!

    Better was a really good book, I enjoyed reading it. Atul gives good information and stories. I found the stories to be interesting and they kept me intrigued with the book. The facts in the book all seem to be true because he would get his information from the one person. I would recommend this book to anyone and would find it to be a really great book.

    0 out of 1 people found this review helpful.

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  • Posted July 4, 2009

    A peek into the secretly held problems of the medical facilities

    This was a surprisingly open and candid view of what we all suspect and some know. Perhaps the beginning of a honest and frank discussion of what needs so desperately to be changed.

    Was this review helpful? Yes  No   Report this review
  • Anonymous

    Posted June 8, 2009

    great inside look at the medical profession

    I highly recommend it, very interesting and informative. I'm a nurse and want my coworkers to read it too.

    Was this review helpful? Yes  No   Report this review
  • Posted May 3, 2009

    Excellent for Medical Professionals

    This book helps to open the medical professionals eyes to some of the more major problems in medicine and also helps to give the reader an understanding of some of the easier fixes to some of the more complex issues facing the healthcare fields.

    Was this review helpful? Yes  No   Report this review
  • Anonymous

    Posted December 8, 2008

    This is a very good book

    This book is written by a man who has been around everything he writes about. He has been through all of the events and has witnessed everything first hand. Gawande tells of his first time caring for a patient in his last year of med school. He gives insider information on how to better treat patients. It is interesting to read the thoughts of someone who has actually been there. He also gives good advice for future doctors on how to maintain that level of intellect, and still care for a patient in everyway possible. This book has opened my eyes to some of the issues that are generally overlooked by society, such as diseases in hospitals and in the world. Overall this book is a relatively quick read and it is easy to understand and follow.

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  • Anonymous

    Posted November 13, 2008


    For some unknown reason I was drawn to this book while <BR/>browsing the selections in B&N. To my surprise, the chapter "The Fight" was just what I needed. I also had to make a very difficult decision concerning my son's treatment. I chose quality instead of quantity of life. Although I wish he was here with me everyday, I could not bear for him to suffer. This chapter clarified what I already knew and I'm glad it was put into writing in such an eloquent way. Every doctor should know that with technology comes a moral responsibility. Doctors should never stop exploring the fine line between what's morally acceptable and when the line is crossed. Patients come first, not egos.

    Was this review helpful? Yes  No   Report this review
  • Anonymous

    Posted July 22, 2008

    Simplistic Yet Eye Opening

    ¿Better¿ brings to the surface a raw combination of human emotions as the author takes us through various stories of sadness and hope. It is a delightful and easy read that poignantly reminds us all that we all can and need to perform better.

    Was this review helpful? Yes  No   Report this review
  • Anonymous

    Posted July 17, 2008

    Money well spent

    I really loved this book and could not put it down. Looking for more books by this author. It will make u want to become a surgeon or someone close to it. I have read another book by him that was just a good.

    Was this review helpful? Yes  No   Report this review
  • Anonymous

    Posted October 12, 2007

    Expand your horizons, fascinating reading.

    So much information in only 273 pages. I was particulaly interested in the Cystic Fibrosis section where a particular treatment center had results which extended the life expectancy of CF patients well above the other CF treatment centers.

    Was this review helpful? Yes  No   Report this review
See All Sort by: Showing 1 – 20 of 61 Customer Reviews

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