Beyond Hello: A Practical Guide for Excellent Telephone Communication and Quality Customer Service

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Overview

About the Author
Jeannie Davis is a professional speaker, trainer and award- winning author. She is president of Now Hear This, Inc., a communication training company specializing in professional telephone skills workshops, seminars and keynote presentations. Davis has worked with many Fortune 500 companies and has trained thousands of individuals to maximize the power of their # 1 business communication tool. Her customer-service-oriented telephone skills training programs are beneficial to organizations and associations throughout the United States.
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More About This Book

Overview

About the Author
Jeannie Davis is a professional speaker, trainer and award- winning author. She is president of Now Hear This, Inc., a communication training company specializing in professional telephone skills workshops, seminars and keynote presentations. Davis has worked with many Fortune 500 companies and has trained thousands of individuals to maximize the power of their # 1 business communication tool. Her customer-service-oriented telephone skills training programs are beneficial to organizations and associations throughout the United States.

Product Details

  • ISBN-13: 9780944918043
  • Publisher: Now Hear This, Incorporated
  • Publication date: 1/28/2003
  • Pages: 158
  • Product dimensions: 8.03 (w) x 8.04 (h) x 0.48 (d)

Customer Reviews

Average Rating 5
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Sort by: Showing all of 3 Customer Reviews

  • Anonymous

    Posted June 2, 2002

    Beyond Hello: A Practical Guide for Excellent Telephone Communication and Quality Customer Service

    I'm currently involved in teaching older workers Customer Service Skills for the Westchester County, NY Department of Labor. Your book is clear, concise, understandable, and easy to relate to. I constantly reinforce to our students that they should use your book as a resource and reference on the job.

    Was this review helpful? Yes  NoThank you for your feedback.   Report this reviewThank you, this review has been flagged.

  • Anonymous

    Posted June 2, 2002

    Beyond Hello: A Practical Guide for Excellent Telephone Communication and Quality Customer Service

    I have recently read your book, Beyond 'Hello' for a customer relation's class. I am astonished and motivated by the insightful message this book delivers. I have an extraordinary high interest in experiential learning, which I found to be the foundation of Beyond 'Hello.'

    Was this review helpful? Yes  NoThank you for your feedback.   Report this reviewThank you, this review has been flagged.

  • Anonymous

    Posted April 29, 2002

    Beyond Hello: A Practical Guide for Excellent Telephone Communication and Quality Customer Service

    Jeannie Davis has authored an invaluable resource that every professional office should use as their only guideline. 'Beyond Hello' has self-motivated my staff to learn the ingenious skills to become more effective and productive while communicating with our patients. This book has been our 'Best Seller.'

    Was this review helpful? Yes  NoThank you for your feedback.   Report this reviewThank you, this review has been flagged.
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