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There are more than enough tools but there to manage business performance and workplace processes. In your job as a manager, you're expected to decide which ones are right for your business. But how do you cut through the clutter?
This book will help you understand the wide range of management tools and practices being used in business today. It's your guide to selecting and implementing only those tools you heed and keeping your team and your business on track.
Activity-based costing
Balanced scorecard
Benchmarking
Best-practice reporting
Business analytics
Business intelligence
Business process reengineering
Customer relationship
management
Customer value proposition
Dynamic resource management
Economic value added
Enterprise resource planning
systems
Enterprise risk management
Executive compensation
Expense management
Intangible assets
Investment (portfolio) management
Key performance indicators
Key value drivers
Knowledge management
Lean accounting
Lean manufacturing
Lean services
Loyalty management
Mission statements
Open book management
Outsourcing and off shoring
Performance appraisals
Profit-sharing schemes
Recognition and rewards
Revenue growth analysis
Rolling forecasts
Shared services
Six Sigma
Strategic and profïtable customers
Strategic planning
Stretch goals
Sustainability
Target costing
Total quality management
Preface ix
Introduction 1
Part I Strategic Planning
1 Mission Statements 9
2 Strategic Planning 20
3 Stretch Goals 31
4 Balanced Scorecard 39
5 Dynamic Resource Management 51
6 Enterprise Risk Management 65
7 Knowledge Management 75
8 Benchmarking 87
9 Sustainability 96
Part II Shareholder and Customer Value
10 Intangible Assets 105
11 Economic Value Added 114
12 Key Value Drivers 123
13 Revenue Growth Analysis 132
14 Customer Value Proposition 142
15 Customer Relationship Management 148
16 Strategic and Profitable Customers 157
17 Loyalty Management 165
Part III Lean Cost Management
18 Total Quality Management 177
19 Activity-Based Costing 185
20 Business Process Reengineering 193
21 Lean Manufacturing 202
22 Lean Services 213
23 Six Sigma 221
24 Target Costing 229
25 Lean Accounting 237
26 Shared Services 245
27 Outsourcing and Offshoring 252
28 Investment (Portfolio) Management 262
29 Expense Management 271
Part IV Performance Measurement
30 Enterprise Resource Planning (ERP) Systems 281
31 Business Intelligence 288
32 Key Performance Indicators 298
33 Rolling Forecasts 305
34 Business Analytics 317
35 Best-Practice Reporting 323
36 Open Book Management 330
Part V Performance Evaluation
37 Performance Appraisals 341
38 Recognition and Rewards 348
39 Executive Compensation 356
40 Profit-Sharing Schemes 366
Notes 373
Acknowledgments 389
About the Authors 391
Overview
There are more than enough tools but there to manage business performance and workplace processes. In your job as a manager, you're expected to decide which ones are right for your business. But how do you cut through the clutter?
This book will help you understand the wide range of management tools and practices being used in business ...