Beyond the Toolkit: Leading Quality Improvement in Health and Social Care

There is increasing recognition within the NHS that quality improvement methodologies such as Lean, Six Sigma, Theory of Constraints and Experienced Based Co-design can significantly improve patient flow, patient pathways and clinical and administrative processes that lead to better quality outcomes and experiences for patients. Financial savings and improved use of scarce resources can be additional benefits. Given the pressures on the NHS in terms of shrinking funding, ageing demographics, technology and increasing patient demand, we believe that helping those on the front line understand how to use QI methodologies well is vital. This book does not seek to add to the sizeable literature on specific methods and toolkits. Instead It argues that success comes only through paying attention to and integrating QI toolkits and methods with the contextual, relational and personal leadership domains.

Beyond the Toolkit shares powerful, real-life stories told in the main by the NHS leaders who have been Fellows on GenerationQ. In sharing their stories the book answers some of the many questions Leaders often have when wanting to introduce and benefit from QI methods.

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Beyond the Toolkit: Leading Quality Improvement in Health and Social Care

There is increasing recognition within the NHS that quality improvement methodologies such as Lean, Six Sigma, Theory of Constraints and Experienced Based Co-design can significantly improve patient flow, patient pathways and clinical and administrative processes that lead to better quality outcomes and experiences for patients. Financial savings and improved use of scarce resources can be additional benefits. Given the pressures on the NHS in terms of shrinking funding, ageing demographics, technology and increasing patient demand, we believe that helping those on the front line understand how to use QI methodologies well is vital. This book does not seek to add to the sizeable literature on specific methods and toolkits. Instead It argues that success comes only through paying attention to and integrating QI toolkits and methods with the contextual, relational and personal leadership domains.

Beyond the Toolkit shares powerful, real-life stories told in the main by the NHS leaders who have been Fellows on GenerationQ. In sharing their stories the book answers some of the many questions Leaders often have when wanting to introduce and benefit from QI methods.

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Beyond the Toolkit: Leading Quality Improvement in Health and Social Care

Beyond the Toolkit: Leading Quality Improvement in Health and Social Care

Beyond the Toolkit: Leading Quality Improvement in Health and Social Care

Beyond the Toolkit: Leading Quality Improvement in Health and Social Care

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Overview

There is increasing recognition within the NHS that quality improvement methodologies such as Lean, Six Sigma, Theory of Constraints and Experienced Based Co-design can significantly improve patient flow, patient pathways and clinical and administrative processes that lead to better quality outcomes and experiences for patients. Financial savings and improved use of scarce resources can be additional benefits. Given the pressures on the NHS in terms of shrinking funding, ageing demographics, technology and increasing patient demand, we believe that helping those on the front line understand how to use QI methodologies well is vital. This book does not seek to add to the sizeable literature on specific methods and toolkits. Instead It argues that success comes only through paying attention to and integrating QI toolkits and methods with the contextual, relational and personal leadership domains.

Beyond the Toolkit shares powerful, real-life stories told in the main by the NHS leaders who have been Fellows on GenerationQ. In sharing their stories the book answers some of the many questions Leaders often have when wanting to introduce and benefit from QI methods.


Product Details

ISBN-13: 9781911450177
Publisher: Libri Publishing Ltd
Publication date: 06/30/2018
Pages: 220
Product dimensions: 5.90(w) x 9.00(h) x 0.60(d)

About the Author

Brian Marshall co-leads GenerationQ with Liz Wiggins. Janet Smallwood is also involved with GenerationQ.

Table of Contents

Preface ix

Introduction 1

Section 1 Framing 5

Chapter 1 The Challenges of Leading Improvement 7

Chapter 2 The Toolkit 21

Chapter 3 Beyond the Toolkit 39

Section 2 Experimenting 53

Chapter 4 Shouting at a Flower Doesn't Make It Grow 57

Chapter 5 Lessening the Roar 71

Chapter 6 Getting Out of the Way 83

Chapter 7 Moving through Treacle, Discovering Pearls 95

Section 3 Engaging 111

Chapter 8 Reframing and Seeing the World Differently 115

Chapter 9 Riding the Waves 125

Chapter 10 Leaning Out and Letting Go 139

Chapter 11 Joining the Pack 149

Section 4 Committing 161

Chapter 12 Improvement Is the Work 163

Chapter 13 Daisy 175

Chapter 14 The Thread of Kindness 187

Closing Reflections 203

Appendices 209

References 233

About the Authors 241

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