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Overview

We live in an age of rapid change and instant communication. We also live in a Culture of Blame and Disrespect in which emails, social media posts, and personal attacks are on the increase. We must learn to respond to people who communicate this way -- people with high-conflict personalities.

A BIFF response can be applied in any communication anywhere - on the Internet, in a letter or in person. It can be used at work, earning you respect and success. It can help you get along ...

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More About This Book

Overview

We live in an age of rapid change and instant communication. We also live in a Culture of Blame and Disrespect in which emails, social media posts, and personal attacks are on the increase. We must learn to respond to people who communicate this way -- people with high-conflict personalities.

A BIFF response can be applied in any communication anywhere - on the Internet, in a letter or in person. It can be used at work, earning you respect and success. It can help you get along with difficult family members, friends, neighbors and others anywhere in your life. BIFF was designed to protect you and your reputation by responding quickly and civilly to people who treat you rudely - while being reasonable in return.

BIFF stands for Brief, Informative, Friendly and Firm. A BIFF response is easy to remember, but hard to do. It takes practice! This little book gives over 20 examples of BIFF responses for all areas of life - plus additional tips to help you deal with high-conflict people anywhere.

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Product Details

  • ISBN-13: 9781936268351
  • Publisher: HCI Press
  • Publication date: 5/1/2011
  • Pages: 158
  • Sales rank: 1,462,685
  • Product dimensions: 6.00 (w) x 9.00 (h) x 0.34 (d)

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Sort by: Showing 1 Customer Reviews
  • Posted May 5, 2012

    Great examples clearly explained

    When you have to deal with a hostile person, responding with hostility just escalates the conflict. Eddy advises keeping your responses Brief, Informative, Friendly, and Firm. He presents several real-life examples. Even better, he recognizes that it takes practice to use the BIFF formula. Several examples show how to take a first attempt at a BIFF reply and improve it. Eddy is an expert who knows how to explain his knowledge in a clear, practical way.

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