Blackboard Student Access Code Card for Supervision Today! (Standalone) / Edition 1

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Overview

This skills-focused introduction to supervision captures the reality of supervising in the 2000s. Using a lively, conversational style, it explains the job of supervisor and features a wide range of examples of how supervisors operate in real situations. The focus is on key skills needed for effective supervision—e.g., goal-setting, delegating, budgeting, interviewing, negotiating, counseling, coaching, conducting groups meetings, and handling grievances. Rich in experiential opportunities, it features lots of vignettes and visual stimuli to make concepts come alive, as well as self-assessment exercises and insights from dozens of real supervisors at a variety of companies all over North America. Defining the Supervisor's Job. Understanding Supervisory Challenges in The 21st Century. Establishing Goals. Designing and Implementing Controls. Solving Problems And Making Decisions. Organizing an Effective Department. Acquiring The Right People. Appraising Employee Performance. Motivating Your Employees. Providing Effective Leadership. Communicating Effectively. Supervising Groups And Work Teams. Handling Conflict, Politics, And Negotiations. Dealing With Change And Stress. Disciplining Employees. the Supervisor's Role in Labor Relations. Personal Development. For new supervisors and first-line managers.

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Editorial Reviews

Booknews
A textbook providing managers with a comprehensive treatment of supervision, divided into six sections: an introduction discussing the supervisor's job and challenges; planning and control; organizing, staffing, and employee development; stimulating individual and group performance; coping with workplace dynamics; and personal development. Annotation c. by Book News, Inc., Portland, Or.
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Product Details

  • ISBN-13: 9780132561143
  • Publisher: Prentice Hall
  • Publication date: 12/16/2010
  • Edition number: 1
  • Product dimensions: 6.50 (w) x 9.30 (h) x 0.50 (d)

Table of Contents

Pt. I Introduction 1
1 The Supervisor's Job and Challenges for the 21st Century 2
Pt. II Planning and Control 32
2 Supervisory Planning and Time Management 34
3 Designing and Implementing Controls 62
4 Solving Problems and Making Decisions 98
5 Total Quality Management 132
Pt. III Organizing, Staffing, and Employee Development 161
6 Organizing an Effective Department 162
7 Acquiring the Right People 194
8 Appraising Employee Performance 226
9 Developing Your People 262
Pt. IV Stimulating Individual and Group Performance 289
10 Motivating Your People 290
11 Providing Leadership 320
12 Communicating Effectively 348
13 Managing Groups and Work Teams 378
Pt. V Coping with Workplace Dynamics 405
14 Managing Conflict and Politics 406
15 Managing Change and Stress 436
16 Counseling Employees 466
17 Disciplining Employees 492
18 The Supervisor's Role in Labor Relations 516
Pt. VI Personal Development 543
19 Managing Your Career 544
Learning More on Your Own A-1
Glossary B-1
Index C-1
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