Leading at a Higher Level: Blanchard on Leadership and Creating High Performing Organizations (Leading at a Higher Level Series)

Leading at a Higher Level: Blanchard on Leadership and Creating High Performing Organizations (Leading at a Higher Level Series)

3.6 3
by Ken Blanchard
     
 

"Leading at a Higher Level makes clear that respect and integrity aren’t pleasant-sounding options; they are essential criteria for an organization’s survival. As inspiring as it is instructive, this book belongs in every leader’s core curriculum."

Warren Bennis, bestselling author of Leaders and On Becoming a Leader

"If

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Overview

"Leading at a Higher Level makes clear that respect and integrity aren’t pleasant-sounding options; they are essential criteria for an organization’s survival. As inspiring as it is instructive, this book belongs in every leader’s core curriculum."

Warren Bennis, bestselling author of Leaders and On Becoming a Leader

"If you want to have a great company, you don’t have a choice but to lead at a higher level. When you do that, you excite your people, they take care of your customers, and your cash register goes ca-ching."

Horst Schulze, Vice President and CEO, The West Paces Hotel Group, LLC; Founding and former President & COO, The Ritz-Carlton Hotel Company, LLC

30 Years of Breakthrough Leadership Insights in One Extraordinary Book!

From The One Minute Manager® to Raving Fans, Ken Blanchard’s books have helped millions of people unleash their power and the potential of everyone around them. The Ken Blanchard Companies has helped thousands of organizations become more people oriented, customer centered, and performance driven.

Now, in this fully updated edition of Leading at a Higher Level, Blanchard and his colleagues bring together all they’ve learned about world-class leadership. You’ll discover how to create targets and visions based on the “triple bottom line” and make sure people know who you are, where you’re going, and the values that will guide your journey.

Leading at a Higher Level presents the definitive discussion about using Situational Leadership® II to lead yourself, individuals, teams, and entire organizations. More important, you’ll learn how to dig deep within, discover the personal “leadership point of view” all great leaders possess, and apply it throughout your entire life.

For everyone who wants to become a better leader...

...in any company, any organization, any area of life

Build an organization that “walks the walk” on values

Eliminate the gap between your company’s stated values and actual behavior

Serve your customers at a higher level

Deliver your ideal customer experience and create “raving fans”

Coach to bring out everyone’s best, from top to bottom

Create a coaching culture that boosts performance at every level

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Product Details

ISBN-13:
9780137011704
Publisher:
Pearson Prentice Hall
Publication date:
09/24/2009
Series:
Leading at a Higher Level Series
Edition description:
Revised and Updated
Pages:
384
Sales rank:
121,433
Product dimensions:
6.20(w) x 9.10(h) x 1.20(d)

Table of Contents

Introduction: Leading at a Higher Level by Ken Blanchard xv

SECTION I: SET YOUR SIGHTS ON THE RIGHT TARGET AND VISION

Chapter 1 Is Your Organization High Performing? 3

Don Carew, Fay Kandarian, Eunice Parisi-Carew, Jesse Stoner, and Ken Blanchard

Chapter 2 The Power of Vision 17

Jesse Stoner, Ken Blanchard, and Drea Zigarmi

SECTION II: TREAT YOUR CUSTOMERS RIGHT

Chapter 3 Serving Customers at a Higher Level 33

Ken Blanchard, Kathy Cuff, Vicki Halsey, and Jesse Stoner

SECTION III: TREAT YOUR PEOPLE RIGHT

Chapter 4 Empowerment Is the Key 57

Alan Randolph and Ken Blanchard

Chapter 5 Situational Leadership® II: The Integrating Concept 75

The Founding Associates

Chapter 6 Self Leadership: The Power Behind Empowerment 91

Susan Fowler, Ken Blanchard, and Laurence Hawkins

Chapter 7 Partnering for Performance 105

Fred Finch and Ken Blanchard

Chapter 8 Essential Skills for Partnering for Performance: The One Minute Manager® 129

Ken Blanchard and Fred Finch

Chapter 9 Coaching: A Key Competency for Leadership Development 149

Linda Miller and Madeleine Homan Blanchard

Chapter 10 Situational Team Leadership 165

Don Carew, Eunice Parisi-Carew, Lael Good, and Ken Blanchard

Chapter 11 Organizational Leadership 191

Pat Zigarmi, Judd Hoekstra, Ken Blanchard, and Drea Zigarmi

Chapter 12 Strategies for Leading a Change 215

Pat Zigarmi and Judd Hoekstra

SECTION IV: HAVE THE RIGHT KIND OF LEADERSHIP

Chapter 13 Managing a Successful Culture Transformation 241

Garry Demarest, Chris Edmonds, and Bob Glaser

Chapter 14 Servant Leadership 261

Ken Blanchard, Scott Blanchard, and Drea Zigarmi

Chapter 15 Determining Your Leadership Point of View 289

Ken Blanchard, Margie Blanchard, and Pat Zigarmi

Endnotes 309

Acknowledgments 323

About the Authors 327

Services Available 347

Index 351

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