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Hotel Operations Management / Edition 2
     

Hotel Operations Management / Edition 2

2.0 1
by David K. Hayes
 

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ISBN-10: 0131711490

ISBN-13: 2900131711494

Pub. Date: 01/06/2006

Publisher: Pearson

Describing in great depth and detail all areas of hotel administration, this accurate book provides an up-to-date and comprehensive examination of the responsibilities of a hotel general manager. It shares with readers the procedures effective managers use to ensure their hotel's—and their own—ultimate success.This unique approach addresses all of the

Overview

Describing in great depth and detail all areas of hotel administration, this accurate book provides an up-to-date and comprehensive examination of the responsibilities of a hotel general manager. It shares with readers the procedures effective managers use to ensure their hotel's—and their own—ultimate success.This unique approach addresses all of the operating departments of a full-service hotel—Human Resources, Controller, The Front Office, Housekeeping, Food and Beverage, Safety and Property Security, Sales and Marketing, Facility Engineering and Maintenance—from the viewpoint of the General Manager. It also explores franchise agreements and management contracts, purchasing a hotel, and career opportunities. For current and future hotel general managers, and hotel department heads—i.e., executive housekeepers, directors of sales, controllers, and front office managers.

Product Details

ISBN-13:
2900131711494
Publisher:
Pearson
Publication date:
01/06/2006
Series:
Pearson Custom Library: Hospitality and Culinary Arts Series
Edition description:
REV
Pages:
592

Table of Contents

1. The Hotel Industry: Overview and Professional Career Opportunities.
2. The Hotel General Manager.
3. Management and Supervision Skills for the G.M.
4. Human Resources.
5. The Controller.
6. The Front Office.
7. Housekeeping.
8. Food and Beverage.
9. Safety and Property Security.
10. Sales and Marketing.
11. Facility Engineering and Maintenance.
12. Franchise Agreements and Management Contracts.
13. Purchasing a Hotel.

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Hotel Operations Management 2 out of 5 based on 0 ratings. 1 reviews.
Anonymous More than 1 year ago