Hotel Operations Management / Edition 2by David K. Hayes
Pub. Date: 01/06/2006
Describing in great depth and detail all areas of hotel administration, this accurate book provides an up-to-date and comprehensive examination of the responsibilities of a hotel general manager. It shares with readers the procedures effective managers use to ensure their hotel'sand their ownultimate success.This unique approach addresses all of the operating departments of a full-service hotelHuman Resources, Controller, The Front Office, Housekeeping, Food and Beverage, Safety and Property Security, Sales and Marketing, Facility Engineering and Maintenancefrom the viewpoint of the General Manager. It also explores franchise agreements and management contracts, purchasing a hotel, and career opportunities. For current and future hotel general managers, and hotel department headsi.e., executive housekeepers, directors of sales, controllers, and front office managers.
- Publication date:
- Pearson Custom Library: Hospitality and Culinary Arts Series
- Edition description:
Table of Contents
2. The Hotel General Manager.
3. Management and Supervision Skills for the G.M.
4. Human Resources.
5. The Controller.
6. The Front Office.
8. Food and Beverage.
9. Safety and Property Security.
10. Sales and Marketing.
11. Facility Engineering and Maintenance.
12. Franchise Agreements and Management Contracts.
13. Purchasing a Hotel.
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