I. THE MORAL TERRAIN OF HUMAN SERVICE LEADERSHIP.
1. The Essence of Ethical Leadership.
The Dual Responsibility of Social Work: Private and Public Duties.
A Multidimensional Model of Ethical Leadership.
2. Ethics and Human Service Organizations.
The Unique Moral Nature of Human Service Organizations.
The History of Social Work Ethics in Organizations.
Circumstances That Produce Ethical Dilemmas in Human Services.
The Nature and History of Business Ethics.
The Intersection of Social Services and Business Ethics.
3. Ethical Leadership Through Transformation.
The Need for Ethical Leadership.
Definitions of Leadership.
Leadership Paradigms: Transactional and Transformational.
The Moral Dimensions of Leadership.
4. Ethical Decisions: The Use and Abuse of Power.
The Nature of Power in Leadership.
The Manifestation of Power.
Perceptions of Power—Leaders' and Constituents'.
Powerlessness and the Cycle of Alienation.
Moral, Professional, and Social Consequences of Powerlessness.
Power to Use for Ethical Action.
II. ETHICAL RESOURCES: TRADITIONS AND TOOLS FOR ETHICAL LEADERSHIP.
5. “Starting Points:” Where a Leader Begins with Ethics.
What Stage Are You In?
Life Stage & Career Development.
What Hat Do You Wear?
6. Ethical Resources: Traditions and Tools to Develop Ethical Awareness and Feeling.
The Language of Ethics: Morality, Ethics, Applied Ethics, Values Dilemmas.
Dilemmas of Human Services.
Ambiguity, Complexity, Context, and Other Quirks.
Moral Citizenship: Awareness, Feeling, Thinking, Action.
Moral Theories of Caring: Feminist, Afrocentric, & Ghandian.
7. Ethical Resources: Traditions and Tools to Develop Ethical Wisdom and Action.
Thinking: Rationality and Respect.
Ethical Decision Framework.
III. BUILDING ETHICAL ORGANIZATIONS.
8. Bureaucracy: Theories and Forms with Moral Implications.
Bureaucracy as an Organizational Form.
The Organizational Ideal.
Characteristics of Bureaucracy with Moral Implications.
Ethical Implications for Leaders.
9. Organizational Culture: The Tangled Web of Understanding.
The Nature of Organizational Culture and Ethics.
Enactment of Ethical Norms and Behaviors.
The Values Statement: Core Organizational Values.
Characteristics that Promote Ethical Actions.
Ethical Policies and Practices.
10. Tools and Strategies to Shape Ethical Cultures.
Leading Toward Ethical Cultures.
11. The Feedback Loop: Leaders as Architects of Ethical Organizations.
The Nature of Structure and Organizational Design.
The Learning Organization.
Structures For Participation: The Quantam Wave of Potentials.
The Introduction of Moral Premises to Design.
Structures for Ethical Oversight.