Human Resource Management in the Hospitality Industry / Edition 1

Human Resource Management in the Hospitality Industry / Edition 1

by Frank M. Go, Mary L. Monachello, Tom Baum
     
 

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ISBN-10: 0471110566

ISBN-13: 9780471110569

Pub. Date: 02/28/1996

Publisher: Wiley

This book examines issue in human resource management in hospitality, including selection, compensation, motivation, training, and labor relations.

Overview

This book examines issue in human resource management in hospitality, including selection, compensation, motivation, training, and labor relations.

Product Details

ISBN-13:
9780471110569
Publisher:
Wiley
Publication date:
02/28/1996
Pages:
352
Product dimensions:
7.78(w) x 9.61(h) x 0.89(d)

Table of Contents

Human Resources—The Key to Service Quality.

Communication.

Leadership.

Motivation.

Conflict Resolution.

Stress and Coping.

Decision Making.

Training Structure.

Organization Development.

Strategy Formulation and Planning for Implementation.

Appendix.

Bibliography.

Glossary.

Index.

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