PREPARING FOR SOCIAL MARKETING.
Putting the Customer First: The Essential Social Marketing Insight.
The Social Marketing Strategic Management Process.
Listening to Customers: Research for Social Marketing.
Understanding How Customer Behavior Changes.
DOING SOCIAL MARKETING.
Targeting Your Customer Through Market Segmentation Strategies.
Bringing the Customer to the Door: Creating Active Contemplation of New Behaviors.
Making the New Behavior Attractive and Low Cost: Benefit and Cost Strategies.
Bringing Social Influence to Bear and Enhancing Self-Control.
Inducing Action and Ensuring Maintenance.
Creating Strategic Partnerships: Marketing to Other Publics.
Conclusion: Central Principles of the New Social Marketing Paradigm.