Business and Corporate Aviation Management: On Demand Air Travel / Edition 1

Business and Corporate Aviation Management: On Demand Air Travel / Edition 1

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by John J. Sheehan, John W. Olcott
     
 

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ISBN-10: 0071412271

ISBN-13: 9780071412278

Pub. Date: 06/12/2003

Publisher: McGraw-Hill Professional Publishing

Here is a comprehensive and practical guide to choosing a business aviation model, setting it up, and making it work. The author, who has more than four decades in the aviation industry, skillfully blends business and aviation issues to provide solid decision-making strategies and smart operating practices for the establishment and management of business

Overview

Here is a comprehensive and practical guide to choosing a business aviation model, setting it up, and making it work. The author, who has more than four decades in the aviation industry, skillfully blends business and aviation issues to provide solid decision-making strategies and smart operating practices for the establishment and management of business aircraft.

* Explains methods of evaluating air transportation needs and choosing appropriate means to meeting them

* Provides detailed how-to information for aviation personnel on running a flight department

* Ties all facets of business aviation operation together: business, operations, administration, and financial

* Covers regulatory requirements, policies, scheduling, planning, security, safety, training, and more

* Includes extensive compilation of forms and checklists

Product Details

ISBN-13:
9780071412278
Publisher:
McGraw-Hill Professional Publishing
Publication date:
06/12/2003
Edition description:
Older Edition
Pages:
330
Product dimensions:
6.30(w) x 9.30(h) x 1.16(d)

Table of Contents

Forewordxi
Acknowledgmentsxiii
Introductionxv
Chapter 1.Setting the Scene1
On-Demand Air Transportation1
On-Demand Air Transportation Defined1
Personal Aviation3
Business Aviation4
The Beginnings7
Travel Is Important for Business9
The Reasons10
How Companies Use Aircraft13
Justifying Business Aviation19
Fortune 50024
Safety25
The Future25
Aircraft27
Aircraft Characteristics27
On-Demand Aviation Methods33
Employee/Owner-Flown34
In-House Flight Department Using Owned/Leased Aircraft34
Management Company35
Joint Ownership35
Interchange35
Time Share35
Charter36
Fractional Ownership36
Choosing the Best Method37
Chapter 2.Determining the Need1
Air Transportation Needs1
Why Individuals and Companies Use On-Demand Air Transportation2
Defining the Requirement3
Air Transportation Analysis5
Travel History7
The Future9
Solutions11
Choosing the Method16
What Users Want in On-Demand Air Transportation16
Methods18
Running the Numbers27
Cost Components27
Evaluating the Options29
Chapter 3.Getting Started1
First Things1
Aircraft Use Policy1
Chargebacks4
Oversight9
Staying Informed12
Owner/Employee-Flown Operations13
Purpose of the Business Aircraft13
Learning to Fly13
Role of the Owner/Employee-Pilot14
Acquiring the Aircraft15
Acquisition Assistance16
Insurance17
Flight Records17
Standards20
The Business of Safety21
Training21
Duty Time23
Limitations25
Maintenance25
Aircraft Charter27
Checking the Record27
Charges28
Evaluation29
Fractional Ownership30
Investigating the Service30
Managing It32
In-House Aircraft32
Finding the Right People33
Basing the Operation40
Acquiring the Aircraft41
Management Company44
The Contract44
Performance Measures/Reports46
Joint Ownership47
Other Methods48
Chapter 4.Running the Business1
It Really is a Business1
Organization2
Scheduling4
Personnel4
Policy5
Procedure5
Scheduling Software6
International8
Administration8
Administrative Practice8
Developing Practices9
Talking With the Folks Downtown11
Organizational Conflict11
Get Them on Your Side12
Making House Calls13
Finance and Accounting14
Taxes15
Financial Planning16
Budgets16
Building the Budget19
Capital Budgets20
Controlling/Tracking Budgets22
Budget Justification23
Personnel24
Hiring24
Motivation25
Communicating Expectations25
Performance Evaluation26
Human Resources27
Career Development28
Leadership29
Planning30
Mission Control30
The Plans31
Flight Department Performance33
Efficiency versus Effectiveness34
Ratios34
Tracking It35
Comparisons35
Presenting the Information36
Information versus Data36
Reports36
Flight Department Evaluation38
Saving Money43
Seeking a Better Way43
Optimizing44
Know Thyself44
Outside Help45
All That Glitters Is Not Gold46
The Payoff46
Image of the Department46
Advertising the Department46
Customer Orientation48
Customer Surveys49
The Tools52
Presentation52
The Sale53
The Small Flight Department53
Communications54
Support Staff55
Networking55
Think Backup56
Planning56
Chapter 5.Flight Department Management1
Management 1012
The Basics2
Planning3
Execution3
Feedback4
No Shortcuts5
Theories of Management6
The Beginnings6
Behavioral Approaches6
Modern Theories7
Future Theories7
Learning It8
Management Skills9
Acquiring Skills10
The Flight Department Manager as a Business Executive11
Training the Boss15
Preparing the Next Generation16
Mentoring16
Teamwork17
Universal Mentoring18
Flight Departments in Trouble18
Normal Operations18
Warning Signs19
Bottom Line21
The Defining Moment22
Attention Getters22
Educating23
Communicating (Again!)23
It Only Takes Once24
Corporate Stages of Development24
Entrepreneurial Stage24
Growth Stage26
Consolidation Stage26
Mature Stage26
Decline, Renewal, or Acquisition27
Combinations27
Lessons Learned28
A Sense of Mission28
Standards29
Leadership29
Rapport with the Company29
Teamwork30
Chapter 6.Operations1
Overview1
Is This Any Way to Run an Airline?1
Accident Rates2
Compliance2
Risk versus Reward: Cautionary Tales5
Critical Elements6
Attractive Awards7
Flight Operations Manual7
Building It8
Excuses, Excuses9
Changes10
Every Situation?10
Singing from the Same Hymn Book12
International Standards13
Standards for Life13
Needing Them13
Predictability15
Development15
Procedure or Technique?16
Checking Up16
Operations17
Dispatch Control17
Setting Limits17
Flight Crew Scheduling18
Flight Crew Duty Time Limits19
How Many Pilots?20
Checklists22
The Tyranny of Automation24
Aircraft Airworthiness26
Noise26
Helicopter Operations28
Chartering Aircraft29
Knowing the Regulators30
Training31
International Operations33
Airports34
Security35
Professionalism38
Job Security38
Technical Challenge38
The Professional Approach39
Chapter 7.Maintenance1
Contract or In-House Maintenance1
Contract Maintenance2
In-House Maintenance4
Organization6
Small Flight Departments6
Larger Flight Departments6
Personnel7
Maintenance Operations9
Airworthiness Determination9
Maintenance Planning11
Maintenance Control11
Discrepancies12
Minimum Equipment List13
Maintenance Away From Home Base14
Aircraft Maintenance Reference Materials14
Parts Inventory and Control15
Duty Time16
Quality Control16
Maintenance Manual20
Aircraft Handling21
Security21
Evaluating Maintenance Performance21
Recordkeeping22
Regulations to Comply With23
Computerized Record Tracking Systems24
Training26
Maintenance Resource Management27
Passenger Handling27
Safety28
Safe Hangars for All29
Solo Technicians31
Upstairs, Downstairs32
Know the Regulators33
Selling Maintenance34
Chapter 8.Safety1
Safety Programs1
Crafting the Safety Function1
Model Safety Program5
Building In Safety9
Passenger Safety13
Accident/Incident Planning16
The Plan16
Elements of the Plan17
Implement It20
Chapter 9.Putting It All Together1
Institutional Flight Departments1
Most Admired1
Profit and Loss3
The Excellent Flight Department4
Ways and Means5
Attainment6
Safety, Service, Value7
Safety First, Last, Always7
Service with a Smile8
Good Value Creates Job Security8
Hierarchies9
When in Doubt9
Appendix A.Business Aviation Background1
Appendix B.Air Transportation Requirements1
Appendix C.Owner Flown Procedures1
Appendix D.Budget Justification1
Appendix E.Employee Jobs and Performance1
Glossary1
Index1
About the Author10

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Business and Corporate Aviation Management: On Demand Air Travel 5 out of 5 based on 0 ratings. 1 reviews.
Guest More than 1 year ago
This is a book that corporate aviation has needed for a long time. It sets the scene by helping companies choose an aircraft and a type of operation and then stepping them through the process of getting the operation off the ground. The real value of the book lies in its insight and understanding of how flight departments should work and the methods of achieving those goals. The amount of practical detail and in-depth knowledge of flight department operations is very valuable. What I particularly liked about the book was the many helpful tables, sidebars and figures that provided valuable information to company and flight department personnel looking for a better way of doing things. There are lots of reference materials in the appendix, too. This is a must-read book for anyone involved in business and corporate aviation. It's an easy read, too.