Supervision: Concepts and Practices of Management / Edition 12

Supervision: Concepts and Practices of Management / Edition 12

by Edwin C. Leonard
     
 

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ISBN-10: 1111969795

ISBN-13: 9781111969790

Pub. Date: 02/23/2012

Publisher: Cengage Learning

Focusing on practical skills related to the functions of management and how those skills are applied to both individuals and teams, this ninth edition of an introductory text for students and potential supervisors is updated and includes 14 new cases. Leonard teaches business administration at Indiana University. Hilgert is professor emeritus at Washington University.

Overview

Focusing on practical skills related to the functions of management and how those skills are applied to both individuals and teams, this ninth edition of an introductory text for students and potential supervisors is updated and includes 14 new cases. Leonard teaches business administration at Indiana University. Hilgert is professor emeritus at Washington University. Annotation (c)2003 Book News, Inc., Portland, OR

Product Details

ISBN-13:
9781111969790
Publisher:
Cengage Learning
Publication date:
02/23/2012
Edition description:
Older Edition
Pages:
592
Product dimensions:
8.00(w) x 9.90(h) x 0.90(d)

Table of Contents

Part I: SUPERVISORY MANAGEMENT OVERVIEW AND CHALLENGES. 1. The Supervisory Challenge. 2. The Management Functions. 3. Supervisory Planning. 4. Supervising a Diverse Workforce. Critical Incidents Part I. Part II: ESSENTIALS OF EFFECTIVE SUPERVISION. 5. Leadership and Followership. 6. Communicating in a Noisy World. 7. Principles of Motivating Followers. 8. Solving Problems, Making Decisions and Managing Change. Critical Incidents Part II. Part III: ORGANIZING, STAFFING, MANAGING AND MEASURING FOR SUCCESS. 9. The Principles of Organizing. 10. Empowering Employees for Success. 11. Building Effective Teams. 12. Performance Management. Critical Incidents Part III. Part IV: CONTROLLING AND MANAGING PERFORMANCE AND CONFLICT. 13. Fundamentals of Controlling. 14. Resolving Conflicts. 15. Positive Discipline. Critical Incidents Part IV.

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