Supervision in the Hospitality Industry: Applied Human Resources / Edition 5

Supervision in the Hospitality Industry: Applied Human Resources / Edition 5

by Jack E. Miller
     
 

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ISBN-10: 0471657484

ISBN-13: 2900471657483

Pub. Date: 03/03/2006

Publisher: Wiley

This Fifth Edition provides comprehensive coverage of the principles, theories, human relations techniques, and decision-making skills that are required to manage a workforce to profitable results. It helps managers satisfy obligations to owners, customers, and employees while maintaining a positive work climate, developing job expectations, disciplining

Overview

This Fifth Edition provides comprehensive coverage of the principles, theories, human relations techniques, and decision-making skills that are required to manage a workforce to profitable results. It helps managers satisfy obligations to owners, customers, and employees while maintaining a positive work climate, developing job expectations, disciplining marginal employees, and addressing workplace diversity.

Product Details

ISBN-13:
2900471657483
Publisher:
Wiley
Publication date:
03/03/2006
Edition description:
Revised Edition
Pages:
544

Table of Contents

The Supervisor as Manager.
The Supervisor as Leader.
Building on Workplace Diversity.
Communicating Effectively.
Creating a Positive Work Climate.
Developing Job Expectations.
Recruiting and Selecting Applicants.
Employee Training and Development.
Evaluating Performance.
Discipline and the Marginal Employee.
Planning, Organizing, and Controlling.
Decision Making and Problem Solving.
Delegating.
Additional Supervisory Topics.
Glossary.
Bibliography.
Index.

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