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Getting Started in Six Sigma / Edition 1
     

Getting Started in Six Sigma / Edition 1

by Michael C. Thomsett
 

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ISBN-10: 0471668117

ISBN-13: 2900471668113

Pub. Date: 11/28/2004

Publisher: Wiley

Six Sigma in many organizations simply means defining and measuring quality; a working system designed to identify that elusive goal, perfection. Companies such as GE, Microsoft, and 3M have used this approach to eliminate product defects, reduce cycle time, and improve customer satisfaction. Six Sigma may sound intimidating, but the fact is that you don't have to be

Overview

Six Sigma in many organizations simply means defining and measuring quality; a working system designed to identify that elusive goal, perfection. Companies such as GE, Microsoft, and 3M have used this approach to eliminate product defects, reduce cycle time, and improve customer satisfaction. Six Sigma may sound intimidating, but the fact is that you don't have to be a high-level executive at a giant corporation to use-or understand-this concept. It is simply a way of improving quality. Getting Started in Six Sigma is designed to show you, step by step, how Six Sigma works and how it can be used most effectively. Whether you're a manager trying to change your approach to problem solving or an employee in a corporation with a Six Sigma program, this book will clearly lead you through each step of the process. Definitions within the margins-placed at points of discussion-will help you to quickly master Six Sigma terminology as you read along. Filled with numerous examples, checklists, and graphics, Getting Started in Six Sigma will help you gain a firm understanding of the topic and illustrate how this idea can make any organization function better.

Product Details

ISBN-13:
2900471668113
Publisher:
Wiley
Publication date:
11/28/2004
Series:
Getting Started In..... Series
Edition description:
NE
Pages:
224

Table of Contents

Introduction: Striving for Perfection in an Imperfect World1
Chapter 1The Meaning of Six Sigma5
Chapter 2The Customer's Point of View31
Chapter 3Outside-In Thinking61
Chapter 4The Nature of Quality91
Chapter 5Product and Service Defects117
Chapter 6Improving Process Systems139
Chapter 7Striving for Consistency165
Chapter 8Exceptions and Rules185
Glossary205
Notes209
Index211

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