Intercultural Business Communication / Edition 5

Intercultural Business Communication / Edition 5

by Lillian Chaney, Jeanette Martin
     
 

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ISBN-10: 0132127903

ISBN-13: 9780132127905

Pub. Date: 01/27/2010

Publisher: Prentice Hall

Directed primarily toward business majors, this text also provides practical content to current and aspiring industry professionals.

With the globalization of the world economy, it is imperative for current and future managers to be sensitive to the differences they will encounter in intercultural communication. To help make readers aware of these differences,

Overview

Directed primarily toward business majors, this text also provides practical content to current and aspiring industry professionals.

With the globalization of the world economy, it is imperative for current and future managers to be sensitive to the differences they will encounter in intercultural communication. To help make readers aware of these differences, Intercultural Business Communication contains practical guidelines and information on how to conduct negotiations across countries, write business letters in different societies, and includes the general “dos” and “don’ts” in international business.

Product Details

ISBN-13:
9780132127905
Publisher:
Prentice Hall
Publication date:
01/27/2010
Series:
Alternative eText Formats Series
Edition description:
Older Edition
Pages:
320
Product dimensions:
6.90(w) x 9.00(h) x 0.70(d)

Table of Contents

1. The Nature of Intercultural Communication

2. Universal Systems

3. Contrasting Cultural Values

4. Cultural Shock

5. Language

6. Oral and Nonverbal Communication Patterns

7. Written Communication Patterns

8. Global Etiquette

9. Business and Social Customs

10. Intercultural Negotiation Process

11. Intercultural Negotiation Components

12. Laws Affecting International Business and Travel

Appendix A: Glossary

Appendix B: Answers to Exercises

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