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A Framework for Human Resource Management / Edition 5

A Framework for Human Resource Management / Edition 5

by Gary Dessler

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ISBN-10: 0136041531

ISBN-13: 9780136041535

Pub. Date: 03/28/2008

Publisher: Prentice Hall

A Framework for Human Resource Management provides students and practicing managers with a concise but thorough review of essential human resource management concepts and techniques in a highly readable and understandable form.


A Framework for Human Resource Management provides students and practicing managers with a concise but thorough review of essential human resource management concepts and techniques in a highly readable and understandable form.

Product Details

Prentice Hall
Publication date:
Edition description:
Older Edition
Product dimensions:
6.94(w) x 9.20(h) x 0.79(d)

Table of Contents

Preface     xi
Managing Human Resources Today     1
What Is Human Resource Management?     2
The Changing Environment and Duties of HR Management     6
The Strategic Role of Human Resource Management     10
The Human Resource Manger Today     16
The Plan of This Book     19
Case Incident: Jack Nelson's Problem     22
Continuing Case: LearnInMotion.com: Introduction     22
Experiential Exercise: Helping "The Donald"     24
Managing Equal Opportunity and Diversity     27
Selected Equal Employment Opportunity Laws     28
Defenses Against Discrimination Allegations     43
Illustrative Discriminatory Employment Practices     45
The EEOC Enforcement Process     48
Diversity Management and Affirmative Action Programs     51
Case Incident: A Case of Racial Discrimination?     57
Continuing Case: LearnInMotion.com: A Question of Discrimination     58
Experiential Exercise: Too Informal?     59
Recruitment and Selection
Personnel Planning and Recruiting     64
What Is Job Analysis?     65
The Recruitment and Selection Process     74
Workforce Planning and Forecasting     74
Recruiting Job Candidates     79
Developing and Using Application Forms     95
Case Incident: A Tight Labor Market for Cleaners     100
Continuing Case: LearnInMotion.com: Who Do We Have to Hire?     100
Experiential Exercise: The Nursing Shortage     101
Enrichment Topics in Job Analysis     106
Testing and Selecting Employees     116
The Basics of Testing and Selecting Employees     117
Using Tests at Work     121
Interviewing Prospective Employees     128
Using Other Selection Techniques     140
Case Incident: The Tough Screener     151
Continuing Case: LearnInMotion.com: Do You Have Sales Potential?     151
Experiential Exercise: The Structured Interview     153
Training and Developing Employees     159
Orienting Employees     160
The Training Process     161
Training Techniques     166
Managerial Development and Training     173
Evaluating the Training and Development Effort     180
Case Incident: Reinventing the Wheel at Apex Door Company     184
Continuing Case: LearnInMotion.com: The New Training Program     184
Experiential Exercise: Flying the Friendlier Skies      185
Training, Development, and Compensation
Performance Management and Appraisal     190
Basic Concepts in Performance Management     191
An Introduction to Appraising Performance     195
Basic Appraisal Methods     197
The Appraisal Feedback Interview     206
Toward More Effective Appraisals     207
Performance and Career Management     210
Case Incident: Back with a Vengeance     218
Continuing Case: LearnInMotion.com: The Performance Appraisal     218
Experiential Exercise: Appraising An Instructor     219
Compensating Employees     224
What Determines How Much You Pay?     225
How Employers Establish Pay Rates     228
Current Trends in Compensation     234
Incentive Plans     237
Employee Benefits     243
Case Incident: Salary Inequities at Acme Manufacturing     255
Continuing Case: LearnInMotion.com: The Incentive Plan     256
Experiential Exercise: Job Evaluation at the University     257
Managing Employee Relations
Ethics and Fair Treatment in Human Resource Management     262
Ethics and Fair Treatment at Work     263
What Shapes Ethical Behavior at Work?      266
Ethics, Fair Treatment, and the Role of HR Management     272
Employee Discipline and Privacy     276
Managing Dismissals     280
Case Incident: Allstate's Disappearing Agents     289
Continuing Case: LearnInMotion.com: Are Our Ethics Out of Control?     289
Experiential Exercise: To Discipline or Not?     290
Managing Labor Relations and Collective Bargaining     296
The Labor Movement     297
Unions and the Law     299
The Union Drive and Election     303
The Collective Bargaining Process     312
What's Next for Unions?     321
Case Incident: Disciplinary Action     325
Continuing Case: LearnInMotion.com: Keeping a Watchful Eye Out for the Union     326
Experiential Exercise: The Organizing Campaign     326
Protecting Safety and Health     330
Employee Safety and Health: An Introduction     331
What Causes Accidents?     335
How to Prevent Accidents     340
Employee Health: Problems and Remedies     345
Case Incident: The New Safety Program     356
Continuing Case: LearnInMotion.com: The New Safety and Health Program     356
Experiential Exercise: Checking for Unsafe Conditions      358
Managing HR Globally     363
HR and the Internationalization of Business     363
How to Implement a Global HR System     367
Improving International Assignments Through Selection     368
Training and Maintaining International Employees     374
Case Incident: "Boss, I Think We Have a Problem"     382
Comprehensive Cases     386
Glossary     403
Name Index     409
Subject Index     421

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