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Emotional Intelligence for Project Managers: The People Skills You Need to Achieve Outstanding Results
     

Emotional Intelligence for Project Managers: The People Skills You Need to Achieve Outstanding Results

by Anthony Mersino
 

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ISBN-10: 0814474160

ISBN-13: 9780814474167

Pub. Date: 08/01/2007

Publisher: AMACOM

Technical knowledge alone just isn't enough to bring the toughest projects in successfully. You need good people skills. Emotional Intelligence for Project Managers introduces you to the basic concepts of emotional intelligence and shows how you can apply them to your project goals. You'll learn to use interpersonal skills to

Overview

Technical knowledge alone just isn't enough to bring the toughest projects in successfully. You need good people skills. Emotional Intelligence for Project Managers introduces you to the basic concepts of emotional intelligence and shows how you can apply them to your project goals. You'll learn to use interpersonal skills to get more out of your people and achieve greater results with less effort.

Even if you already recognize the role and value of emotions in the workplace—the way relationships influence the way decisions are made and work gets done— Emotional Intelligence for Project Managers gives you the tools and guidance you need to take your E.I. to a higher level, bringing projects in on time and under budget by changing the way you interact with your people. Packed with checklists and self-assessments, this book shows you how to:

Set the tone and direction for the project • Communicate more effectively • Improve your listening skills • Motivate, coach, and mentor your team members • Create a positive work environment • Establish the kind of high team morale that will help you attract and retain high performing project team members • Productively handle stress, criticism, and blame • Cast a vision for project objectives that will energize, inspire, and motivate your people • Leverage emotional information to make better decisions

The more complex the project, the more significant your interpersonal skills become to achieving a successful outcome. Rich with real-world examples, guidance, and step-by-step techniques, Emotional Intelligence for Project Managers will help you make the leap from being a good project manager to being a great one.

Anthony Mersino, PMP, has more than 20 years of project management experience. He has worked at IBM, Ameritech, and Unisys, and consults for such clients as Abbott Laboratories and NORC at the University of Chicago. He teaches courses for ESI International and Northwestern University and is a member of the National Speakers Association, the Project Management Institute, and the American Society for the Advancement of Project Management.

Product Details

ISBN-13:
9780814474167
Publisher:
AMACOM
Publication date:
08/01/2007
Pages:
272
Product dimensions:
5.90(w) x 9.00(h) x 0.80(d)
Age Range:
18 Years

Table of Contents

Contents

Acknowledgments vii

PART ONE: An Introduction to Emotional Intelligence 1

1 My Growth in Emotional Intelligence 3

A Dangerous Situation 3

Emotional Mastery for Project Managers 5

Project Management Is Competitive 6

What Is Emotional Intelligence? 8

Measuring Your Emotional Intelligence 9

The Good News About Emotional Intelligence 11

Applying Emotional Intelligence to Project Management 12

Emotional Intelligence Is Vital to Project Managers 16

2 A Brief Primer on Emotional Intelligence 19

The Popularity of Emotional Intelligence 19

Some Useful Definitions 20

How to Improve Your Understanding of Emotional

Intelligence Concepts 28

Learning About Emotional Intelligence Is Only the

First Step 29

PART TWO: Project Management Begins with

Self-Management 31

3 Self-Awareness 33

Introduction to Self-Awareness 33

Emotional Self-Awareness 35

Accurate Self-Assessment 44

Self-Confidence 45

Techniques to Improve Your Self-Awareness 46

4 Self-Management 52

The Emotional Intelligence Model for

Project Management 53

Self-Control 55

Techniques to Improve Our Self-Management 75

Additional Techniques for Self-Control and

Self-Management 77

PART THREE: Building Project Stakeholder Relationships 81

5 Social Awareness 83

An Introduction to Social Awareness 83

Empathy 86

Seeing Others Clearly 92

Organizational Awareness 97

Emotional Boundaries 102

Techniques for Improving Our Social Awareness 106

6 Relationship Management 111

An Introduction to Relationship Management 111

Stakeholder Relationships 116

Developing Others 130

Telling the Truth 136

Additional Principles of Relationship Building 143

Techniques for Managing Relationships on Projects 149

PART FOUR: Using EQ to Lead Project Teams 155

7 Project Team Leadership 157

Introduction to Project Team Leadership 157

Communications 159

Conflict Management 167

Inspirational Leadership 174

Additional Considerations for Team Leaders 176

Techniques for Improving Project Team Leadership 185

8 Creating a Positive Team Environment 188

What Makes a Great Project Team 188

How PMs Set the Tone and Direction for the Project 191

The Team Within the Team 199

Techniques for Creating a Positive Team Environment 201

9 Leveraging Emotional Intelligence on Large and

Complex Projects 205

Are You Ready to Lead Large and Complex Projects? 205

Characteristics of Large and Complex Projects 206

Concerns for Large-Scale Project Managers 207

Applying Different Leadership Styles 209

Applying Emotional Intelligence to Virtual Project Teams 218

Emotional Intelligence Techniques for Large and

Complex Projects 222

Epilogue 225

Appendixes 227

A Emotional Tally Sheet 229

B Emotional Intelligence Assessment Checklist 232

C Stakeholder Management Tool 234

D Responsibility Assignment Matrix (RAM) 237

E Emotional Intelligence Movies and Scenes 238

F Magazines and Journals on Emotional Intelligence 240

G Books on Emotional Intelligence 242

H Training Sources for Emotional Intelligence 243

I Emotional Intelligence Web Sites 245

J Emotional Intelligence Assessment Instruments 246

K Results of the 2005 Survey of Emotional Intelligence in PMs 249

Index 257

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