Boomerang!

Boomerang!

by Nick Drake-Knight
     
 

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Quality of service is essential in the retail industry, if customers are to return time after time. This book sets out the "Continue and Begin" method of training for quality, using anonymous shoppers to observe staff in action. It explains how to motivate people and help them to improve, to achieve consistent high quality service across all branches of a company.  See more details below

Overview

Quality of service is essential in the retail industry, if customers are to return time after time. This book sets out the "Continue and Begin" method of training for quality, using anonymous shoppers to observe staff in action. It explains how to motivate people and help them to improve, to achieve consistent high quality service across all branches of a company.

Product Details

ISBN-13:
9781905665518
Publisher:
Pollinger
Publication date:
10/10/2007
Pages:
260
Product dimensions:
5.50(w) x 8.50(h) x 0.55(d)

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