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Boomerang!: Coach Your Team to be the Best and See Customers Come Back Time After Time!
     

Boomerang!: Coach Your Team to be the Best and See Customers Come Back Time After Time!

by Nick Drake-Knight
 
Quality of service is essential in the retail industry, if customers are to return time after time. This book sets out the "Continue and Begin" method of training for quality, using anonymous shoppers to observe staff in action. It explains how to motivate people and help them to improve, to achieve consistent high quality service across all branches of a company.

Overview

Quality of service is essential in the retail industry, if customers are to return time after time. This book sets out the "Continue and Begin" method of training for quality, using anonymous shoppers to observe staff in action. It explains how to motivate people and help them to improve, to achieve consistent high quality service across all branches of a company.

Product Details

BN ID:
2940000205556
Publisher:
Pollinger in Print
Publication date:
09/09/2009
Sold by:
Barnes & Noble
Format:
NOOK Book
File size:
146 KB

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