Breaking Through: Implementing Customer Focus in Enterprises / Edition 1by S. Vandermerwe
Pub. Date: 08/07/2004
Publisher: Palgrave Macmillan UK
In this book the author brings together distinctive and cutting edge work based upon her own research and work with leading companies in the overlapping areas of strategy, marketing and innovation to provide a new and dynamic model to implement customer focus in enterprizes. In an environment of falling margins the model shows how to increase value to customers and improve business results.
Table of ContentsIntroduction The Model The Awakening Create Discomfort Lay the Foundation The Discovery Articulate the Space Uncover the Opportunities The Story Build a Compelling Case Work the Numbers The Engagement Model the Concept Get the Take-Up The Monetization Gather Momentum Absorb the Learning
and post it to your social network
Most Helpful Customer Reviews
See all customer reviews >