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This is a different book on change management. Using commonsense and practical advice tested in their work with hundreds of organizations, the authors walk the reader through clear guidelines and checklists to implement change that works. Readers will develop a change management strategy that starts by diagnosing the current culture and organization, then prepares for change carefully, addresses resistance to change, develops the change strategy, measures results, builds momentum for further change, and prevents deterioration and reversion. The authors then apply their framework to two areas that are major targets for change management: implementing new technology and systems and implementing successful e-business strategies. Included throughout are real-world examples from a number of industries and government.
Audience: Managers working on change initiatives or new projects, change consultants, students in courses on change management, reengineering, and process improvement.
Dynamics of Change and Work; Resistance to Change and Politics; Develop Your Change Goals and Strategy; Select Your Change Management Approach; Determine Activities for Change; Collect Information on Today's Work; Define Your Long-Term Solution and Quick Hits; Develop Your Change Implementation Strategy; Plan Ahead for Change; Get Quick Hit Results; Measure Results and Generate Enthusiasm and Support; Carry Out Major Change; Build Momentum for Further Change; Prevent Reversion and Fallback; Implement New Technology and Systems; Achieve Success in E-Business.