Bridging Differences: Effective Intergroup Communication

Overview

Bridging Differences is based on the assumption that the processes operating when we communicate with people from other groups are the same processes operating when we communicate with people from our own groups. Designed for students taking courses in Intercultural Communication or Intergroup Communication, Bridging Differences is also useful for many courses in Cultural Studies, Anthropology, Sociology, and Management.
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Overview

Bridging Differences is based on the assumption that the processes operating when we communicate with people from other groups are the same processes operating when we communicate with people from our own groups. Designed for students taking courses in Intercultural Communication or Intergroup Communication, Bridging Differences is also useful for many courses in Cultural Studies, Anthropology, Sociology, and Management.
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Editorial Reviews

Booknews
A text on improving communication effectiveness between people from groups that differ in, for example, culture, ethnicity, gender, disability, age, or social class. New to this edition is a chapter on exchanging messages with other groups; material that looks at differences between age, social class, and physical ability; discussion of ethical issues and perceptions; and suggestions for improving the accuracy of intergroup attributions. Annotation c. Book News, Inc., Portland, OR (booknews.com)
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Product Details

  • ISBN-13: 9780761915102
  • Publisher: SAGE Publications
  • Publication date: 6/11/1998
  • Series: Interpersonal Communication Texts Series
  • Edition description: 3RD
  • Edition number: 3
  • Pages: 368
  • Product dimensions: 6.10 (w) x 9.40 (h) x 1.15 (d)

Meet the Author

William B. Gudykunst (Ph.D., Minnesota, 1977) is Professor of Speech Communication at the College of Communications, California State University, Fullerton. Bill has written and edited numerous works for SAGE, including the Handbook of Intercultural and International Communication, 2/e, and Bridging Differences: Effective Intergroup Communication, 3/e as well as the best-selling introductory undergraduate texts Building Bridges: Interpersonal Skills for a Changing World (Houghton Mifflin) and Communicating with Strangers: An Approach to Intercultural Communication, 3/e (Mc Graw-Hill). He is extremely well known in the discipline and is one of its most prolific writers/scholars in the areas of intercultural communication and human communication theory.

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Table of Contents

Preface
1 Communicating With Strangers 1
An Overview of the Communication Process 7
Managing Anxiety and Uncertainty 18
Effective Communication 28
2 Understanding Cultural Differences 41
Culture 41
Individualism-Collectivism 46
Other Dimensions of Cultural Variability 59
Cultural Identity 66
3 Understanding Group Differences 74
Social Identities 74
Ethnicity and Ethnic Identity 81
Identities Based on Gender, Disability, Age, and Social Class 97
4 Having Expectations for Strangers 113
The Nature of Expectations 113
Stereotypes 117
Intergroup Attitudes 130
Changing Our Intergroup Expectations 151
5 Attributing Meaning to Strangers' Behavior 158
The Perception Process 158
The Attribution Process 165
Culture and Attributions 169
Personality Factors Influencing Our Attributions 173
Improving the Accuracy of Our Attributions 179
6 Exchanging Messages With Strangers 191
The Nature of Language and Nonverbal Messages 191
Cultural Differences in Language Usage 193
Cultural Differences in Nonverbal Communication 209
Language Usage in Communication With Strangers 216
Improving the Quality of Messages Exchanged With Strangers 223
7 Being Perceived as Competent Communicators 233
Perceived Competence 233
Motivation 236
Knowledge 242
Skills 253
8 Managing Conflict With Strangers 274
The Nature of Conflict 274
Cultural and Ethnic Differences in Conflict 277
Face-Negotiation 284
Characteristics of Intergroup Conflict 292
Managing Intergroup Conflict 296
9 Developing Relationships With Strangers 309
Similarities and Differences Across Groups 309
Intergroup Relationships 319
Intergroup Relationship Development 334
Romantic Relationships 336
10 Building Community With Strangers 345
The Nature of Community 345
Characteristics of Community 349
Community and Public Life 351
Civic Engagement 353
Diversity and Community 354
Ethical Issues in Building Community With Strangers 361
Principles of Community Building 367
Conclusion 373
References 375
Index 415
About the Author 425
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