Bridging Differences: Effective Intergroup Communication / Edition 3

Bridging Differences: Effective Intergroup Communication / Edition 3

by William B. Gudykunst
     
 

ISBN-10: 0761915117

ISBN-13: 9780761915119

Pub. Date: 07/28/1998

Publisher: SAGE Publications

Bridging Differences is based on the assumption that the processes operating when we communicate with people from other groups are the same processes operating when we communicate with people from our own groups. Designed for students taking courses in Intercultural Communication or Intergroup Communication, Bridging Differences is also useful for many courses in…  See more details below

Overview

Bridging Differences is based on the assumption that the processes operating when we communicate with people from other groups are the same processes operating when we communicate with people from our own groups. Designed for students taking courses in Intercultural Communication or Intergroup Communication, Bridging Differences is also useful for many courses in Cultural Studies, Anthropology, Sociology, and Management.

Product Details

ISBN-13:
9780761915119
Publisher:
SAGE Publications
Publication date:
07/28/1998
Series:
Interpersonal Communication Texts Series
Edition description:
Older Edition
Pages:
368
Product dimensions:
6.00(w) x 9.00(h) x (d)

Table of Contents

Preface
1Communicating With Strangers1
An Overview of the Communication Process7
Managing Anxiety and Uncertainty18
Effective Communication28
2Understanding Cultural Differences41
Culture41
Individualism-Collectivism46
Other Dimensions of Cultural Variability59
Cultural Identity66
3Understanding Group Differences74
Social Identities74
Ethnicity and Ethnic Identity81
Identities Based on Gender, Disability, Age, and Social Class97
4Having Expectations for Strangers113
The Nature of Expectations113
Stereotypes117
Intergroup Attitudes130
Changing Our Intergroup Expectations151
5Attributing Meaning to Strangers' Behavior158
The Perception Process158
The Attribution Process165
Culture and Attributions169
Personality Factors Influencing Our Attributions173
Improving the Accuracy of Our Attributions179
6Exchanging Messages With Strangers191
The Nature of Language and Nonverbal Messages191
Cultural Differences in Language Usage193
Cultural Differences in Nonverbal Communication209
Language Usage in Communication With Strangers216
Improving the Quality of Messages Exchanged With Strangers223
7Being Perceived as Competent Communicators233
Perceived Competence233
Motivation236
Knowledge242
Skills253
8Managing Conflict With Strangers274
The Nature of Conflict274
Cultural and Ethnic Differences in Conflict277
Face-Negotiation284
Characteristics of Intergroup Conflict292
Managing Intergroup Conflict296
9Developing Relationships With Strangers309
Similarities and Differences Across Groups309
Intergroup Relationships319
Intergroup Relationship Development334
Romantic Relationships336
10Building Community With Strangers345
The Nature of Community345
Characteristics of Community349
Community and Public Life351
Civic Engagement353
Diversity and Community354
Ethical Issues in Building Community With Strangers361
Principles of Community Building367
Conclusion373
References375
Index415
About the Author425

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