Brilliant Communication Skills: What the best communicators know, do and say

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Overview

What does it take to be a successful communicator?

Just about every job requires excellent communication skills. To get ahead at work you need to be able to express yourself clearly and understand the feelings, needs and intentions of others.

So how can you make sure other people understand you and that you respond appropriately to other people? This book shows you how. Whether it’s giving a presentation at work, getting your point across in a meeting, understanding the effects of body language or simply making small...

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Overview

What does it take to be a successful communicator?

Just about every job requires excellent communication skills. To get ahead at work you need to be able to express yourself clearly and understand the feelings, needs and intentions of others.

So how can you make sure other people understand you and that you respond appropriately to other people? This book shows you how. Whether it’s giving a presentation at work, getting your point across in a meeting, understanding the effects of body language or simply making small talk, Gill Hasson’s proven tips and techniques will get you communicating effectively in no time!

Brilliant Outcomes:

Explain yourself clearly, and get your point across easily

Know what to say to help others open up to you

Feel confident about communicating with a wide range of people

‘This book is all you need to help you on the road to communication success.’

Philip Jones, Workplace Dynamics, www.workplace-dynamics.co.uk

Product Details

  • ISBN-13: 9780273761747
  • Publisher: FT Press
  • Publication date: 1/31/2012
  • Edition number: 1
  • Pages: 192
  • Sales rank: 764,978
  • Product dimensions: 5.20 (w) x 8.40 (h) x 0.30 (d)

Meet the Author

Gill Hassonis an associate tutor at the University of Sussex. She is also a freelance trainer and delivers courses for voluntary organisations, schools, parents and social workers, covering topics including assertiveness, confidence building and communication skills at work. Gill is a co-author of Bounce - use the power of resilience to live the life you want, (Pearson 2009) and 'How to be Assertive' (Pearson 2010) and also writes for magazines such as Psychologies and Natural Health.

Table of Contents

Part 1

Chapter 1

What is communication? Knowing your communication style

Chapter 2

Confident communication

Chapter 3

Active listening and skilful questioning

Chapter 4

Reading between the lines; feelings, emotions and attitudes

Chapter 5

What to say, how to say it.

Chapter 6

Put it in writing

Part 2

Chapter 7

Putting it into practice

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