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From the Publisher"Ever wonder what personal qualities make a mediator effective? Read this wonderfully thought-provoking book for rich insights anddiverse perspectives, valuable for novices and experiencedpractitioners alike."
— William Ury, co-author Getting to Yes, author TheThird Side
"An important contribution about not just what we do but who weare as mediators. The authors reexamine often overlooked firstpremises. A must read for any self-reflective peacemaker."
— Eric D. Green, Law professor, co-founder, Endispute, Inc.and Resolutions, LLC.
"Finally, a book that touches on the heart of the mystery ofmediation. Bowling, Hoffman and company have opened vistas for allmediators to use as touchstones for their work."
— Gary Friedman, co-founder and director of the Center forMediation in Law
"This book is a must-read for both masters and novices in thefield. Without ignoring the important issues of competency andcredentialing, this book forces us to try to understand what we doat a level that surveys and questionnaires cannot uncover. It is a gem that will gleam for manyyears to come."
— Homer La Rue, arbitrator, mediator, law professor
"Anyone curious about how a skilled and self-aware mediator canhelp people in conflict will want to read this book. Drawing onphilosophy, psychology, the arts, and education, the authorsexplore how mediators can bring real and lasting value to people inconflict."
— Susan Hackley, managing director, Program on Negotiation atHarvard Law School
"This rich collection of essays offers an array of perspectiveson the mediator's dynamic effect on the parties and their conflict.It will provoke reflection and provide insight for even the mostexperienced mediators about who we are, what we do, and why itmatters."
— Marjorie Aaron, mediator and law professor