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In challenging times, using volunteers gives communities the power to both increase meaningful engagement with residents and discover creative ways to meet expanding needs for local government services with limited resources. The successful implementation of volunteer programs can accomplish these dual goals, as many recent local government initiatives have shown. Yet there is an overall lack of focus on utilizing volunteerism, not only to meet service needs but also as a strategy for positive citizen engagement. This report describes how communities can establish a management plan to incorporate and engage volunteers in local government.