Building Cultural Intelligence (CQ): Nine Megaskills / Edition 1

Building Cultural Intelligence (CQ): Nine Megaskills / Edition 1

by Richard D. Bucher, Patricia L. Bucher
     
 

This engaging, interactive book is best suited for any course that emphasizes cultural awareness and understanding, human interaction and cultural communication among diverse populations (i.e. business management, customer service, health care, human service), and the development of specific skills necessary to relate to others effectively (i.e. global

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Overview

This engaging, interactive book is best suited for any course that emphasizes cultural awareness and understanding, human interaction and cultural communication among diverse populations (i.e. business management, customer service, health care, human service), and the development of specific skills necessary to relate to others effectively (i.e. global consciousness, teamwork, conflict management, shifting perspectives). The focus of the courses this book best suits range from general (i.e. cultural diversity, human relations, freshman seminar/orientation, counseling, communications, sociology, psychology, business, health and human services, theology, education, management) to more specific (hospitality management, racial and ethnic relations, customer service, culturally competent health care, managing diversity, teaching diverse populations). BUilding CQ has been used successfully in workforce training programs, faculty and staff development activities and programs, and “mini-courses” or workshops dealing with professional development. Because of its readability and self-directed learning approach, ideal for online courses.

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Product Details

ISBN-13:
9780131738959
Publisher:
Prentice Hall
Publication date:
08/02/2007
Series:
Pearson Custom Student Success and Career Development Series
Edition description:
New Edition
Pages:
288
Sales rank:
310,496
Product dimensions:
7.40(w) x 9.00(h) x 0.60(d)

Table of Contents

  1. Cultural Intelligence (CQ): An Overview
  2. CQ Megaskill: Understanding My Cultural Identity
  3. CQ Megaskill: Checking Cultural Lenses
  4. CQ Megaskill: Global Consciousness
  5. CQ Megaskill: Shifting Perspectives
  6. CQ Megaskill: Intercultural Communication
  7. CQ Megaskill: Managing Cross-Cultural Conflict
  8. CQ Megaskill: Multicultural Teaming
  9. CQ Megaskill: Dealing with Bias
  10. CQ Megaskill: Understanding the Dynamics of Power

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