Until December 2000 Clive Cain was the Quality Director at Defence Estates. He was also responsible for the highly successful Building Down Barriers development project that developed the unique Handbook of Supply Chain Management. Prior to his early retirement, he was a member of the Movement for Innovation Board and Round Table. He was also actively involved with the Construction Clients' Forum Group (now the Confederation of Construction Clients) where he chaired the Steering Group responsible for Whole Life Costing: A Client's Guide. Since December 2000 Clive Cain has written the brief 'How To' guide Supply Chain Integration in Building Services, published by the Chartered Institute of Building Services Engineers in the UK, and the concise booklet A Guide to Best Practice in Construction Procurement, published by the UK Construction Best Practice Programme.
1. Seventy Years of Customer Demand for Improvement 2. The International Demand for Improvement 3. The Three UK Best Practice Standards and their Six Goals 4. The Virtual Firm 5. Motivating and Leading Radical Improvement 6. Becoming a Best Practice Client 7. Integrating the Design and Construction Team 8. Ensuring the Delight of the End Users 9. Selecting the Independent Experts