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Building Knowledge Management Environments for Electronic Government
     

Building Knowledge Management Environments for Electronic Government

by Ramon C. Barquin
 

ISBN-10: 1567261086

ISBN-13: 9781567261080

Pub. Date: 06/28/2001

Publisher: Management Concepts, Incorporated

Tools and Techniques to Improve Performance!

Building Knowledge Management Environments for Electronic Government shows you how to harness the power of the Internet to bring information to government decision-makers and citizens alike - and in so doing, to create a more efficient, responsive government.

In this new resource, you'll learn how to

Overview

Tools and Techniques to Improve Performance!

Building Knowledge Management Environments for Electronic Government shows you how to harness the power of the Internet to bring information to government decision-makers and citizens alike - and in so doing, to create a more efficient, responsive government.

In this new resource, you'll learn how to design and build new environments for enterprise-wide performance improvement. Use the key tools and techniques of this emerging discipline to create a new culture of information sharing. Detailed case studies teach you how to apply knowledge management on an agency-wide basis. Discover the critical success factors and learn from mistakes that have been made so you can avoid problems from the start.

You'll Learn How To:

  • Move from data to information, intelligence, knowledge, and finally, wisdom
  • Link communities of practice to knowledge bases
  • Use best practices for knowledge management from a case study in the defense sector
  • Use enterprise information portals as the principal delivery mechanism for knowledge in an enterprise
  • Establish key technology platforms for knowledge management
  • Use digital storytelling as a tool for sharing knowledge across an environment
  • Maximize the impact of collaborative work software
  • Create knowledge management environments in procurement practices
  • Develop a system for gaining knowledge through performance measurement
  • Integrate knowledge management in every aspect of your mission
  • Become a knowledge-based organization

Product Details

ISBN-13:
9781567261080
Publisher:
Management Concepts, Incorporated
Publication date:
06/28/2001
Pages:
425
Product dimensions:
5.60(w) x 9.20(h) x 1.20(d)

Table of Contents

Part I: Designing Knowledge Management Environments
From Bits to Bytes to Wisdom: A Framework for Understanding
Knowledge Management! Approaches and Methodologies
The KM Endgame: "Connect and Collect"
SenseMaking: Knowledge Management in a Hostile Environment
Storytelling a s a Knowledge Management Technique
Critical Success Factors in Implementing Knowledge Management
Part II: Building Knowledge Management Environments
Knowledge Management as a Best Practice for Achieving Information Superiority in the Department of Defense
Enterprise Knowledge Portals: The Vehicle for Knowledge Delivery
Data Warehousing, Data Mining and Digital Libraries
Corporate Storytelling and the New Media: Bringing Hollywood Inside the Enterprise
Enterprise Knowledge Portals, Knowledge Processing, and Knowledge Management
Collaborative Work Software: Advanced Technology Enables Knowledge Management
ECustomer Relationship Management
The Federal Acquisition System: Using Knowledge Management to Change Government
Part III: Case Studies in Knowledge Management
Building the Knowledge Force of the Future: A Case Study of Knowledge Management at the Department of the Navy
The Department of Transportation's Docket Management System: A Tool for a Collaborative Democracy
Army Knowledge Management: Leveraging the Intellectual Capital of America's Army for the 21st Century
Gaining Knowledge through Performance Measurement: Knowledge Management at the USAF Medical Service

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