Building Knowledge Management Environments for Electronic Government

Hardcover (Print)
Used and New from Other Sellers
Used and New from Other Sellers
from $6.90
Usually ships in 1-2 business days
(Save 91%)
Other sellers (Hardcover)
  • All (5) from $6.90   
  • New (1) from $66.04   
  • Used (4) from $6.90   


Tools and Techniques to Improve Performance!

Building Knowledge Management Environments for Electronic Government shows you how to harness the power of the Internet to bring information to government decision-makers and citizens alike - and in so doing, to create a more efficient, responsive government.

In this new resource, you'll learn how to design and build new environments for enterprise-wide performance improvement. Use the key tools and techniques of this emerging discipline to create a new culture of information sharing. Detailed case studies teach you how to apply knowledge management on an agency-wide basis. Discover the critical success factors and learn from mistakes that have been made so you can avoid problems from the start.

You'll Learn How To:

  • Move from data to information, intelligence, knowledge, and finally, wisdom
  • Link communities of practice to knowledge bases
  • Use best practices for knowledge management from a case study in the defense sector
  • Use enterprise information portals as the principal delivery mechanism for knowledge in an enterprise
  • Establish key technology platforms for knowledge management
  • Use digital storytelling as a tool for sharing knowledge across an environment
  • Maximize the impact of collaborative work software
  • Create knowledge management environments in procurement practices
  • Develop a system for gaining knowledge through performance measurement
  • Integrate knowledge management in every aspect of your mission
  • Become a knowledge-based organization
Read More Show Less

Product Details

  • ISBN-13: 9781567261080
  • Publisher: Management Concepts, Incorporated
  • Publication date: 6/28/2001
  • Pages: 425
  • Product dimensions: 5.60 (w) x 9.20 (h) x 1.20 (d)

Table of Contents

Part I: Designing Knowledge Management Environments
From Bits to Bytes to Wisdom: A Framework for Understanding
Knowledge Management! Approaches and Methodologies
The KM Endgame: "Connect and Collect"
SenseMaking: Knowledge Management in a Hostile Environment
Storytelling a s a Knowledge Management Technique
Critical Success Factors in Implementing Knowledge Management
Part II: Building Knowledge Management Environments
Knowledge Management as a Best Practice for Achieving Information Superiority in the Department of Defense
Enterprise Knowledge Portals: The Vehicle for Knowledge Delivery
Data Warehousing, Data Mining and Digital Libraries
Corporate Storytelling and the New Media: Bringing Hollywood Inside the Enterprise
Enterprise Knowledge Portals, Knowledge Processing, and Knowledge Management
Collaborative Work Software: Advanced Technology Enables Knowledge Management
ECustomer Relationship Management
The Federal Acquisition System: Using Knowledge Management to Change Government
Part III: Case Studies in Knowledge Management
Building the Knowledge Force of the Future: A Case Study of Knowledge Management at the Department of the Navy
The Department of Transportation's Docket Management System: A Tool for a Collaborative Democracy
Army Knowledge Management: Leveraging the Intellectual Capital of America's Army for the 21st Century
Gaining Knowledge through Performance Measurement: Knowledge Management at the USAF Medical Service
Read More Show Less

Customer Reviews

Be the first to write a review
( 0 )
Rating Distribution

5 Star


4 Star


3 Star


2 Star


1 Star


Your Rating:

Your Name: Create a Pen Name or

Barnes & Review Rules

Our reader reviews allow you to share your comments on titles you liked, or didn't, with others. By submitting an online review, you are representing to Barnes & that all information contained in your review is original and accurate in all respects, and that the submission of such content by you and the posting of such content by Barnes & does not and will not violate the rights of any third party. Please follow the rules below to help ensure that your review can be posted.

Reviews by Our Customers Under the Age of 13

We highly value and respect everyone's opinion concerning the titles we offer. However, we cannot allow persons under the age of 13 to have accounts at or to post customer reviews. Please see our Terms of Use for more details.

What to exclude from your review:

Please do not write about reviews, commentary, or information posted on the product page. If you see any errors in the information on the product page, please send us an email.

Reviews should not contain any of the following:

  • - HTML tags, profanity, obscenities, vulgarities, or comments that defame anyone
  • - Time-sensitive information such as tour dates, signings, lectures, etc.
  • - Single-word reviews. Other people will read your review to discover why you liked or didn't like the title. Be descriptive.
  • - Comments focusing on the author or that may ruin the ending for others
  • - Phone numbers, addresses, URLs
  • - Pricing and availability information or alternative ordering information
  • - Advertisements or commercial solicitation


  • - By submitting a review, you grant to Barnes & and its sublicensees the royalty-free, perpetual, irrevocable right and license to use the review in accordance with the Barnes & Terms of Use.
  • - Barnes & reserves the right not to post any review -- particularly those that do not follow the terms and conditions of these Rules. Barnes & also reserves the right to remove any review at any time without notice.
  • - See Terms of Use for other conditions and disclaimers.
Search for Products You'd Like to Recommend

Recommend other products that relate to your review. Just search for them below and share!

Create a Pen Name

Your Pen Name is your unique identity on It will appear on the reviews you write and other website activities. Your Pen Name cannot be edited, changed or deleted once submitted.

Your Pen Name can be any combination of alphanumeric characters (plus - and _), and must be at least two characters long.

Continue Anonymously

    If you find inappropriate content, please report it to Barnes & Noble
    Why is this product inappropriate?
    Comments (optional)