Building Knowledge Management Environments for Electronic Government

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Overview

Tools and Techniques to Improve Performance!

Building Knowledge Management Environments for Electronic Government shows you how to harness the power of the Internet to bring information to government decision-makers and citizens alike - and in so doing, to create a more efficient, responsive government.

In this new resource, you'll learn how to design and build new environments for enterprise-wide performance improvement. Use the key tools and techniques of this emerging discipline to create a new culture of information sharing. Detailed case studies teach you how to apply knowledge management on an agency-wide basis. Discover the critical success factors and learn from mistakes that have been made so you can avoid problems from the start.

You'll Learn How To:

  • Move from data to information, intelligence, knowledge, and finally, wisdom
  • Link communities of practice to knowledge bases
  • Use best practices for knowledge management from a case study in the defense sector
  • Use enterprise information portals as the principal delivery mechanism for knowledge in an enterprise
  • Establish key technology platforms for knowledge management
  • Use digital storytelling as a tool for sharing knowledge across an environment
  • Maximize the impact of collaborative work software
  • Create knowledge management environments in procurement practices
  • Develop a system for gaining knowledge through performance measurement
  • Integrate knowledge management in every aspect of your mission
  • Become a knowledge-based organization
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Product Details

  • ISBN-13: 9781567261080
  • Publisher: Management Concepts, Incorporated
  • Publication date: 6/28/2001
  • Pages: 425
  • Product dimensions: 5.60 (w) x 9.20 (h) x 1.20 (d)

Table of Contents

Part I: Designing Knowledge Management Environments
From Bits to Bytes to Wisdom: A Framework for Understanding
Knowledge Management! Approaches and Methodologies
The KM Endgame: "Connect and Collect"
SenseMaking: Knowledge Management in a Hostile Environment
Storytelling a s a Knowledge Management Technique
Critical Success Factors in Implementing Knowledge Management
Part II: Building Knowledge Management Environments
Knowledge Management as a Best Practice for Achieving Information Superiority in the Department of Defense
Enterprise Knowledge Portals: The Vehicle for Knowledge Delivery
Data Warehousing, Data Mining and Digital Libraries
Corporate Storytelling and the New Media: Bringing Hollywood Inside the Enterprise
Enterprise Knowledge Portals, Knowledge Processing, and Knowledge Management
Collaborative Work Software: Advanced Technology Enables Knowledge Management
ECustomer Relationship Management
The Federal Acquisition System: Using Knowledge Management to Change Government
Part III: Case Studies in Knowledge Management
Building the Knowledge Force of the Future: A Case Study of Knowledge Management at the Department of the Navy
The Department of Transportation's Docket Management System: A Tool for a Collaborative Democracy
Army Knowledge Management: Leveraging the Intellectual Capital of America's Army for the 21st Century
Gaining Knowledge through Performance Measurement: Knowledge Management at the USAF Medical Service
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